Full Time Specialist - BOSS Store, National Harbor

HUGO BOSS Retail, Inc.•National Harbor, MD

29d

About The Position

The Full Time Specialist at the BOSS Store in National Harbor serves as a brand ambassador, delivering an exceptional shopping experience through a Customer First approach. The role showcases HUGO BOSS merchandise, works toward sales goals, develops peers, and executes operational and merchandising strategies that support positive operating profits. The specialist leads on the sales floor by closing sales, providing customer service, mentoring and educating sales associates, and communicating appropriately with clients. The role supports department and store targets, with a focus on key performance indicators, inventory management, product knowledge, and client development. It also includes following up on product deliveries and out-of-stock items, conducting product training, executing model-store and retail-merchandising standards, and building client relationships through outreach, events, and CRM initiatives.

Requirements

1–2 years of specialty retail management experience.
Excellent organizational, analytical, and leadership skills.
Demonstrated strong customer service and communication skills.
Independent, self-motivated, detail-oriented, and entrepreneurial approach.
Strong business acumen and interpersonal skills.

Nice To Haves

Bachelor of Science college degree or equivalent experience.

Responsibilities

Meet department sales plans by serving as a leader and specialist.
Work with and develop peers to grow the business.
Mentor sales associates on the sales floor and provide product-knowledge education, including seminars for new collections and new hires as needed.
Lead by example through closing sales, delivering exceptional customer service, and maintaining focus.
Guide the team on appropriate and timely communication with clients and customer contacts.
Work toward department and store targets, focusing on OFS, Customer Voice, and UPT key performance indicators.
Maintain a thorough understanding of inventory and help reduce losses while developing strong product knowledge.
Follow up on product deliveries and out-of-stock items, and develop a relationship with B&M.
Hold product training sessions covering new products, storytelling, and exclusive launches.
Ensure full-store execution of Model Store and Next Level Retail Merchandising standards, incorporating storytelling.
Develop new business, address outstanding customer issues or needs, and pursue client-development results.
Gather feedback from clients and sales associates regarding products.
Follow up with clients about new-season launches and events, build relationships with key clients, and turn them into fans.
Build a clientele to meet individual sales goals and cross-sell and upsell.
Develop existing business by contacting repeat customers.
Help identify slow sellers, stock rotation needs, style replenishment, best sellers, and product needs.
Follow CRM initiatives, including inviting customers back to shop, knowing key customers, and capturing email addresses.