Fulfillment Supervisor - AM Shift

Card Kingdom • Monroe, WA

11h • Onsite

About The Position

Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience. In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Arizona, we deliver an elevated experience to local gaming communities. Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.

Requirements

• Associate degree or 2-years equivalent work experience
• Prior supervisory responsibilities for a team of at least 5 Full Time Employees (FTE)
• Possess a strong attention to deal, especially with visual acuity
• Ability to consistently work in a repetitive environment
• Proficiency in Microsoft Office Suite
• Proven ability to provide feedback both in the moment and in regular performance reviews
• Demonstrated bias for action, especially when dealing with ambiguity
• Manual dexterity with constant fine finger manipulation.
• The capacity to stand and work on hard surfaces for extended periods, up to 8 hours per day.
• Frequent wrist flexion/extension in repetitive motions.
• Occasional squatting, kneeling, bending, stooping, reaching, twisting at waist may be required.
• Capability to lift up to 50 lbs. occasionally.

Nice To Haves

• Professional Development and Management experience a plus
• Knowledge of Magic: The Gathering editions and player base

Responsibilities

• Overseeing and coordinating daily Fulfillment Operations including Production, Shipping and Pendings, while managing a team of direct reports who may work across various workflows.
• Ensuring the successful execution of Fulfillment-related tasks by holding team members accountable for their performance.
• Maintaining performance standards and driving results across all assigned areas of responsibility.
• Meeting goals in normal operations, as well as participating in and delegating labor to special projects.
• Providing guidance, feedback, and support to Operations Specialists, fostering a positive and productive work environment.
• Maintaining team morale and holding direct reports accountable for their performance, whether they are working within the inventory workflow or other areas.
• Providing Feedback about an employee’s performance to their direct supervisor.
• Ensuring the consistency and accuracy of inventory operations by monitoring workflows, tracking labor, and meeting team-based SLAs and inventory goals.
• Training and mentoring employees on inventory processes, identifying opportunities for workflow improvements, and creating performance development plans to enhance individual and team efficiency.
• Managing timecards in ADP Workforce Now, handling PTO and scheduling requests, and ensuring compliance with company policies and collective bargaining agreements.
• Working closely with leadership from other workflows to align goals, improve consistency, and create synergy across Card Operations.
• Engaging in disciplinary conversations when necessary and implementing corrective actions to address performance issues.
• Participating in the hiring process by conducting interviews and providing recommendations for applicants.
• Delegating labor and participating in special projects to support organizational initiatives and drive operational improvements.
• Additional duties and responsibilities as assigned.

Benefits

• Excellent benefits
• generous PTO
• flexible scheduling
• remote work opportunities
• paid parental leave
• safe harbor 401k match
• paid holidays
• employee discounts
• Paid Time Off: 5 weeks accrued per year, 8 Company Holidays
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) with 4% Safe Harbor match, no vesting period
• Flexible Spending Accounts & Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness & Hospital Confinement Plans
• Employee Assistance Program
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees