Fulfillment Programs & Learning Manager

QVC•Pennsylvania Remote, PA

2d•Hybrid

About The Position

The Fulfillment Programs & Learning Manager supports QVC and leads end-to-end Warehouse Management System training strategy, program deployment, and SME support by building educational content, identifying knowledge gaps, and partnering cross-functionally with business, IT, engineering, vendors, and leadership. This role is remote and job seekers must reside in one of the following states PA, NJ, or DE to be considered. This role requires you to be on site at our West Chester, PA location as needed. Relocation assistance not available for this role.

Requirements

5+ years of experience in Training and/or Program Management
Prior experience developing or supporting training programs and program management initiatives
Associate’s or Bachelor’s degree in Business, Education, Organizational Development, Supply Chain, Operations Management, or a related field

Responsibilities

Develop and evolve the end-to-end training strategy and New Warehouse Management curriculum in partnership with senior executives to identify educational gaps and strengthen Fulfilment team and Leadership understanding of system requirements.
Identify training and development gaps during deployments and enhance support by creating current, relevant training materials and classes using internal and external resources.
Manage the Warehouse Management System Program before, during, and after deployment of the new system.
Track system enhancements and business unit requests to prioritize scope, level of effort, and timelines with the appropriate business teams.
Partner with engineering, IT, vendor teams, P&O, and Subject Matter Experts to support requests, projects, changes, deployments, and training updates.
Lead the Fulfilment Intern Program and regularly communicate program updates and progress to all levels of leadership through meetings and presentations.