Senior Manager, Learning Programs & Capability

Cushman & Wakefield

1d•$119,000 - $140,000•Onsite

About The Position

The Senior Manager, Learning Programs & Capability leads the facilitation, execution, and continuous evolution of enterprise and service delivery training programs that build critical capabilities across the organization. This role is the primary facilitator for high-impact learning experiences, including leadership development and service delivery programs, working directly with frontline leaders, managers, directors, and senior stakeholders. In addition to facilitation, this role owns the structure, governance, and effectiveness of learning programs, ensuring they are aligned with operational standards and business priorities. Highly visible across the organization, this role partners closely with executive leadership, Operations, HR, and Centers of Excellence (COEs) to ensure learning programs translate into measurable improvements in performance, consistency, and service delivery. The role also plays a key part in reinforcing operational standards, embedding behaviors, and driving adoption at scale.

Requirements

Bachelor’s degree in Education, Human Resources, Business Administration, or related field (Master’s preferred)
7+ years of experience in Learning & Development, leadership development, operations enablement, or related field
Strong experience facilitating training programs for leadership audiences (managers, directors, senior leaders)
Demonstrated ability to lead high-visibility sessions and engage senior stakeholders
Experience building and delivering large-scale learning programs across distributed or multi-site organizations
Proven ability to translate business and operational needs into structured learning experiences
Strong stakeholder management and influencing skills across all levels of the organization
Experience driving adoption and behavior change through training and reinforcement strategies
Ability to balance strategic program ownership with hands-on facilitation and execution

Responsibilities

Serve as the lead facilitator for enterprise, leadership, and service delivery training programs
Deliver high-impact learning experiences across audiences including frontline leaders, managers, directors, and senior leadership
Facilitate instructor-led (ILT), virtual (VILT), and hybrid sessions with a strong focus on engagement, application, and behavior change
Establish a consistent, high-quality facilitation approach that can be scaled across additional facilitators and trainers
Represent Learning & Development in highly visible settings, including sessions involving senior leaders and executive stakeholders
Own the end-to-end structure and evolution of leadership and service delivery learning programs
Define learning journeys, program sequencing, and capability-building pathways aligned to business priorities
Ensure programs address both leadership capability and operational/service delivery excellence, not just one or the other
Partner with the Manager, Learning Design & Experience to develop high-quality, engaging program materials and experiences
Partner with COEs and Operations leaders to ensure programs reinforce enterprise operational standards, service delivery expectations, and ways of working
Integrate SOPs, playbooks, and operational priorities into learning programs to ensure real-world relevance
Reinforce consistency in service delivery by embedding standards into training, facilitation, and follow-up
Own program rollout strategies, including communication, stakeholder alignment, and readiness planning
Lead change enablement efforts for new programs, tools, and operational initiatives
Ensure learning is reinforced through manager engagement, field application, and structured follow-up
Partner with the Manager, Field Enablement & Delivery to scale reinforcement and adoption in the field
Build and scale facilitation capability across L&D, Operations, and SME partners
Lead train-the-trainer initiatives to ensure consistent delivery of programs across regions and teams
Coach facilitators and leaders to effectively deliver and reinforce learning experiences
Define success metrics for training programs, including adoption, behavior change, and operational impact
Partner with Learning Operations & Effectiveness to track outcomes and identify gaps
Use feedback, performance data, and business results to continuously refine programs and facilitation approach
Serve as a strategic and highly visible partner to executive leadership, Operations, HR, and Client Services
Influence leaders to prioritize capability development and embed learning into business operations
Align learning programs to evolving business needs, operational priorities, and organizational goals
Act as a trusted advisor to senior leaders on capability building, training strategy, and adoption challenges