Fulfillment Operations Coordinator

CVS Health•Dallas, TX

15d•$17 - $28•Hybrid

About The Position

Signify Health is seeking a Fulfillment Operations Coordinator to join their dynamic Fulfillment Ops team. The Fulfillment Operations team enables the expansive clinical network by ensuring all clinical staff are equipped with the right supplies, at the right place, and right time for each member they visit. The Fulfillment Operations Coordinator is responsible for supply order intake, triage to vendor partners, and fulfillment tracking of all clinician supply requests across the network. This is a non-warehouse position. In this role, you will be responsible for the intake of return supply shipments and triaging equipment for proper re-fulfillment or disposal, along with standard QA protocols for managed devices. Additionally, the Fulfillment Operations Coordinator manages all clinician support and communication inquiries related to supply orders and shipment statuses, including coaching clinicians on supply management and reorder best practices. This role reports directly to the Fulfillment Manager within the Clinician Experience Operations organization and is based in the Signify Health headquarters office in Dallas, TX.

Requirements

2+ years in a Support or Operations role in a corporate environment of a similar size/complexity (preferred)
1+ years of experience in researching and diagnosing complex problems with the ability to resolve independently
Excellent verbal and written communication skills
Experience managing an end-to-end recurring process; seeking to find areas of improvement
Experience with cross-functional collaboration
Proficiency with Google Sheets / Excel and broader Google Suite platform
This is a hybrid position. You will be required to be in office 1 to 2 days a week.
Location: Must be within commuting distance of the Dallas HQ offices located at 4055 Valleyview Lane in Dallas (Farmers Branch)

Nice To Haves

A strong desire for learning and professional growth
Exceptional time management and organizational skills with high attention to detail
Enthusiasm to contribute to a positive team culture and environment while owning and performing on individual tasks
Ability to balance strong business capabilities and high business ethics with a commitment to operational and service excellence

Responsibilities

Ensures each clinician has adequate supplies to perform IHE and diagnostic and preventative services as scheduled.
Pull daily reports to establish work lists to manage the fulfillment of initial supply shipments to newly onboarded clinicians to the Signify network.
Pull daily reports to aggregate resupply order requests from the existing clinician network and aggregate into bulk order files for submission to respective vendor partners and fulfillment distribution centers.
Engage with Signify supply vendor and fulfillment distribution center partners to ensure timely action on bulk order submissions within established SLAs.
Manage the receipt, inspection, and proper disposition of supplies returned from the clinician network.
Manage all aspects of tracking the end-to-end lifecycle of limited inventory devices inclusive of outbound shipment, return shipments, intake, QA, maintenance, and planned device movements across the clinician network.
Provide excellent customer service and respond to all clinician inquiries related to supply questions and supply order status within established response time SLAs.
Demonstrate accountability for ensuring all required response time SLAs and order management SLAs are met; inform and make recommendations on these SLAs as the business evolves or trends shift.
Ability to work overtime, as needed.
Located in DFW metro and able to be in office a minimum of 2 days per week.