Fulfillment Manager

Ancient Crunch•Hackettstown, NJ

16h•Onsite

About The Position

Ancient Crunch Inc. is seeking a full-time, on-site Fulfillment Manager, also known as a Factory Planner, to join their team. The Fulfillment Manager will be responsible for ensuring the right inventory is produced to meet customer needs, and that it is packed and shipped correctly, completely, and in a timely fashion.

Requirements

Bi-lingual preferred; willingness to learn languages will be supported for exceptional candidates.
Live within 45 minutes of Hackettstown, NJ.
Basic spatial reasoning skills (understanding of bags, boxes, palettes, etc.).
People Management skills; comfortable delegating tasks and correcting behavior.
Understand the responsibility of setting an example for the team.
Professional attitude toward both internal and external personnel.
Comfortable with a digital-first role (less hands-on).
High degree of attention to detail.
Affinity for numbers and basic numerical analysis.
Comfortable in a rapidly changing environment.
Basic familiarity with computers in general.
Familiarity with Excel/Google Sheets.
Familiarity with printing documents.

Nice To Haves

Personal passion for and knowledge about health, wellness, fitness, or food.

Responsibilities

Determine the production schedule for the following week based on inventory needs and management goals.
Adjust the production plan and communicate changes to management throughout the week.
Monitor supply of packaging materials and communicate needs to procurement based on current and projected demand.
Assist procurement in evaluating new material providers.
Support new product launches and their associated material requirements.
Prioritize shipments across channels (DTC/parcels, Amazon, Wholesale) and provide packing instructions to fulfillment sub-teams.
Hire and train fulfillment sub-team leads and staff.
Request and coordinate training for additional temporary staff.
Approve timesheets for fulfillment staff.
Log disciplinary infractions and take corrective action.
Provide daily updates on inventory, backlog, and shipping status.
Respond to fulfillment status requests.
Manage Shipstation setup, maintenance, and usage, including creating and modifying shipping filters and automation rules.
Monitor for "limbo" shipments and re-send them.
Send daily shipping manifests to WWEX.
Print labels and delegate label printing to qualified team members.
Independently resolve minor Shipstation errors and escalate larger issues to IT.
Log shipped boxes and palettes in the appropriate tracker daily.
Ensure one-off priority orders are shipped quickly.
Provide clear bilingual instructions for all fulfillment functions, specifically box packing and label printing.
Create and update instruction books in Google Docs/Notion.
Manage the relationship with freight brokers, UPS terminal, drivers, etc., including scheduling pickups, negotiating terms, and building relationships.
Coordinate LTL/FTL shipments with freight brokers and wholesale teams.
Log the status of large shipments and POs in the shipping and receiving tracker.
Work with shipping providers to improve pricing.
Make returned boxes available to quality control for evaluation.
Measure and improve the per-person performance of fulfillment operations.
Manage the full career development of the fulfillment team.
Coordinate and manage multi-shift fulfillment operations.
Implement an inventory tracking system for finished inventory.