Manager, Fulfillment

Wolters Kluwer•Wilmington, DE

1d•Onsite

About The Position

Wolters Kluwer Financial and Corporate Compliance division provides expert compliance services and software solutions for financial institutions, corporations, small and midsize businesses, and law firms. Our CT Corporation business provides services such as Business Formation and UCC Lien Search and Filing. As a Manager, Fulfillment, you'll be at the forefront of our operations, ensuring that our order processing and delivery systems run smoothly and efficiently. You will use your developing servant-leader skills to supervise a dedicated team, focused on order entry, processing and administration, aiming to exceed customer satisfaction through meticulous planning and coordination. By doing so, you'll help streamline processes and amplify our organization's operational effectiveness. In this role you will report to the Territory Manager and work from our local office in Wilmington, DE. The team schedule is M-F, 3:00 PM- 12:00 AM.

Requirements

Leadership: Ability to guide and motivate a team of entry-level professionals.
Technology: ERP, CRM, databases, Microsoft Office.
Customer Service: Focus on meeting customer satisfaction and service standards.
Data Analysis: Ability to prepare reports and analyses.
Vendor Coordination: Skills in coordinating with external partners/vendors.
Problem Solving: Competency in resolving operational issues efficiently.
Communication: Strong verbal and written communication skills for effective team and vendor interactions.
Process Improvement: Ability to identify and implement changes to improve operational processes.
Bachelor's degree or equivalent work experience.
2+ years in a lead or supervisory position.

Nice To Haves

3+ years' experience in Registered Agent Services, Compliance, Operations, Banking, Paralegal or Insurance services preferred.

Responsibilities

Supervise daily order processing activities to ensure timely and accurate fulfillment.
Oversee preparation and shipping of orders, maintaining adherence to customer service standards.
Develop and implement capacity plans to manage build-to-stock and build-to-order environments.
Maintain optimal inventory levels to support smooth operations and minimize costs.
Coordinate with third-party vendors to ensure seamless order flow and resolution of issues.
Prepare volume and demand planning analyses based on internal and external data.
Monitor and manage order backlogs, ensuring timely resolution.
Maintain accurate records and operational documents to support compliance and quality standards.
Conduct regular team meetings to review performance metrics and provide feedback.
Identify and execute process improvements to enhance operational efficiency.
Some schedule flexibility is required to deliver positive outcomes.