Fulfillment Manager - 2nd Shift

Saddle Creek Logistics Services • Walton, KY

1d

About The Position

The Fulfillment Manager builds and manages a high-performing team of Supervisors in a fast-paced fulfillment environment. The role delivers and executes daily and short-term plans to achieve operational and business objectives. It also manages customer relationships and the operation’s performance in safety, customer service, productivity, inventory accuracy, and control.

Requirements

• High school diploma or GED.
• 5–7+ years of leadership experience, preferably in a fulfillment operation or distribution environment.
• Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to adjust strategy in a high-stress environment to achieve operational goals.
• Ability to understand the fulfillment business lifecycle and how it applies to each customer.
• Ability to build a cohesive team that exemplifies SCLS’ values and supports its mission.
• Strong written and verbal communication skills.
• Ability to analyze and compare data to identify problems, challenges, and opportunities and reach appropriate conclusions.
• Ability to deliver excellent customer service and develop mutually beneficial relationships with partners.
• Ability to influence change management and operational performance beyond areas of direct control.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to present information effectively and respond to questions from groups of managers, clients, and the public.
• Ability to read, analyze, and interpret policies and contracts.

Nice To Haves

• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• Prior supervisory experience in a fulfillment operation.

Responsibilities

• Manage multiple Fulfillment Supervisors, Warehouse Leads, and full-time and temporary associates.
• Build and manage customer relationships through regular communication and partnership.
• Maintain daily safety, customer service, and productivity standards.
• Promote continuous, measurable improvement and teach and enforce SCLS’ Quality Policy.
• Communicate objectives, policies, procedures, safety methods, practices, and programs to operations staff.
• Create and maintain inventory control, audit, and cycle-count procedures that ensure accuracy, consistency, and alignment with company policies and procedures.
• Perform, maintain, track, and report inventory adjustments and relevant findings.
• Recommend operational process improvements and develop strategies to enhance performance, systems, accuracy levels, and inventory touch points.
• Manage supply-chain performance related to inventory accuracy and control.
• Lead the definition and deployment of physical inventory count methodology.
• Manage the integrity of inventory data in enterprise resource planning (ERP) and warehouse management systems (WMS).
• Define and implement inventory control key productivity indicators (KPIs).
• Develop standard operating procedures and business processes related to inventory control activities.
• Manage the inventory claims process and support inventory loss investigations.
• Develop inventory reporting management dashboards.
• Implement improvement processes and systems to reduce inventory shrinkage and maximize turns.
• Perform other duties as assigned.

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement.
• Annual bonus eligibility.
• 401(k) match.
• Vacation and holiday pay.
• Employee assistance and identity theft protection.
• Career development and opportunity for internal promotions.
• Tuition reimbursement for further education.
• Company-paid life insurance and short-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED