Fulfillment Manager - 2nd Shift

Saddle Creek•Walton, KY

About The Position

The Fulfillment Manager builds a team of high-performing Supervisors in a fast-paced fulfillment environment and delivers and executes daily and short-term plans to achieve operational and business objectives. The role manages Fulfillment Supervisors, Warehouse Leads, and full-time and temporary associates while maintaining customer relationships and meeting safety, service, productivity, quality, and inventory-control objectives. The position is based in Walton, Kentucky, and works Sunday through Thursday from 5:00 p.m. to 1:30 a.m.

Requirements

High school diploma or GED.
5–7 or more years of leadership experience, preferably in a fulfillment operation or distribution environment.
Experience with an Order Management System, Warehouse Management System, and/or Labor Management System.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to adjust strategy in a high-stress environment to achieve operational goals.
Ability to understand the fulfillment business lifecycle and its relationship to individual customers.
Ability to build a cohesive team that reflects SCLS values and supports its mission.
Strong written and verbal communication skills.
Ability to analyze and compare data to identify problems, challenges, and opportunities and reach sound conclusions.
Ability and passion for delivering excellent customer service and developing mutually beneficial relationships.
Ability to influence change management and operational performance outside one’s direct control.
Ability to write reports, business correspondence, and procedure manuals.
Ability to plan, organize, and manage multiple projects and set priorities.
Ability to present information effectively and respond to questions from managers, clients, and the public.
Ability to read, analyze, and interpret policies and contracts.

Nice To Haves

Bachelor’s degree in Supply Chain Management, Business, or a related field.
Prior supervisory experience in a fulfillment operation.

Responsibilities

Manage multiple Fulfillment Supervisors, Warehouse Leads, and full-time and temporary associates.
Build and manage customer relationships through regular communication and partnership.
Maintain daily safety, customer service, and productivity standards.
Promote continuous, measurable improvement and teach and enforce SCLS’ Quality Policy.
Communicate objectives, policies, procedures, safety methods, practices, and programs to operations staff.
Create and maintain inventory-control, audit, and cycle-count procedures to ensure accuracy, consistency, and alignment with company policies.
Perform, maintain, track, and report inventory adjustments and relevant findings.
Recommend process improvements and develop strategies to improve performance, systems, accuracy, and inventory touch points.
Manage supply-chain performance related to inventory accuracy and control.
Lead the definition and deployment of physical inventory-count methodology.
Maintain the integrity of inventory data in ERP and WMS systems.
Define and implement inventory-control productivity KPIs.
Develop standard operating procedures and business processes for inventory-control activities.
Manage the inventory-claims process and support inventory-loss investigations.
Develop inventory-reporting management dashboards.
Implement improvement processes and systems to reduce inventory shrinkage and maximize turns.
Perform other duties as assigned.