Fulfillment Manager

Comoto•Lawnside, NJ

23h•Onsite

About The Position

Comoto is built on the foundation of providing extraordinary experiences for customers both in our stores and on our websites. We can’t do that without an extraordinary team fulfilling online orders and keeping our stores stocked with the product our customers need most. This position is for the ultimate hustler. Comoto moves fast, and we are looking for just the right enthusiastic and motivated manager to oversee our 150K sqft New Jersey Fulfillment Center. Our next manager will be laser focused on continuous process improvement while ensuring that our employees are empowered, engaged, motivated, and happy. Happy employees make for happy customers and happy customers make for a happy Comoto. If you enjoy coaching employees, crushing goals and the pursuit of industry domination in a fast paced, technology focused, fulfillment operation then this is the job for you.

Requirements

Minimum of 3 years management experience in a Fulfillment operation or similar distribution experience.
Inbound or Outbound experience is strongly preferred.
Direct and Indirect management of around 50 employees, including managing multiple supervisors across different shifts.
Ability to work outside of normal business hours including nights and weekends.
On call as escalation point for your team outside of normal business hours
Average 50-55 hours per week in and out of season as business requires.
Exceptional people & communication skills.
Must possess the ability to motivate, coach and train in an ever-changing & competitive environment
Ability to analyze and continuously improve current conditions to ensure efficiency, safety and profitability
Ability to work independently and collaboratively in a fast-paced, creative environment
Extremely strong computer skills. Must be proficient in Excel, Word and Powerpoint and have 5+ years experience working within a WMS or ERP system
Ability to adapt to a fast-paced, ever-evolving high growth environment
Must be goal focused and metrics driven
Must possess the proven ability to drive process improvements and the ability to keep pace with explosive growth while motivating others to meet the challenges of a competitive and goal orientated environment
Excellent listening, verbal and written communication skills
Must be a critical thinker who has the ability to problem solve quickly and prioritize
Excellent customer service skills
Hustle

Responsibilities

Supervise, train and lead a team of fulfillment personnel
Manage all aspects of Comoto's NJ Inbound fulfillment operation, ensuring inbound product is received and put away in a timely manner.
Oversee the Inbound receiving and putaway process along with proactive storage planning and maintenance.
Intimately understand the business rules, software and vendor relationships related to Comoto's fulfillment operation and proprietary fulfillment platform
Day-to-day oversight of the fulfillment team; including hands-on training, coaching, planning, and performance reviews
Work with the on site Planning Manager to develop a staffing plan and adjust accordingly to handle daily, weekly and seasonal peaks
Manage seasonal fluctuations in inventory levels (types of inventory being stocked, and quantities) to ensure that warehouse storage is optimized
Complete accountability for meeting and exceeding goals related to accuracy, on time performance and productivity
Coordinate with peers to ensure a successful supply chain process
Communicates necessary business information to department through weekly team meetings and 1:1’s
Manage all aspects of Comoto's NJ Outbound fulfillment operation, ensuring orders are fulfilled accurately, quickly and efficiently. Always exceeding customer expectations
Overseeing the Business to Consumer(B2C) and the Business to Business (B2B) processes
Support Comoto Store operations to 140+ brick and mortar stores across J&P Cycles, RevZilla, and Cycle Gear stores.
Manage warehouse shipping supplies, ensuring inventory levels are properly maintained and costs are minimized