Fulfillment Manager

The RealReal • Phoenix, AZ

1d • Onsite

About The Position

We are looking for a bright and kind individual who is motivated by challenge and energized by growing, developing and inspiring people; is passionate about delivering quality to our consignors and customers and is operationally-savvy. This role will be responsible for helping to manage a large scale warehouse facility in one of the fastest growing eCommerce companies on the planet! You will assist in managing a team of Warehouse Technicians and Warehouse processes to achieve our goals and have fun doing it. In this role, you will own strategic planning and drive execution of department and building-wide initiatives to support our company goals.

Requirements

• 1-2 years of experience leading and managing a team of 30 or more
• Ability to work cross-functionally across multiple departments and leaders
• Workflow and process improvement experience
• Root-cause problem-solver and critical thinking mindset
• Proficient with Google Suite – Sheets, Docs, Slides, or similar & web-based software

Nice To Haves

• College degree
• Lean Six Sigma Certified
• 5S Certified
• Experience in warehouse operations

Responsibilities

• Lead staff management: to include interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews for assigned associates
• Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations
• Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
• Promote a culture of respect and an atmosphere or teamwork to foster a positive working environment
• Recommend improvements to operational flows and reassign staff, as necessary
• Establish operational procedures for verification of incoming and outgoing shipments, handling and disposition of merchandise, and keeping of warehouse inventory
• Take the lead and manage daily planning, reforcast projections to actuals and summarize past days performance with the ability to report back to the Director, Senior Manager and present to the leadership team.
• Manage all aspects of performance and development for warehouse associates
• Ensure time job observations and audits are completed and feedback is provided through coaching and training
• Manage all associate relations issues and functions
• Lead investigations for incidents and injuries , as required, and perform root cause analysis.
• Actively support and participate in all safety initiatives in the warehouse
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Benefits

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree