Fulfillment Center Manager

Wantable•Milwaukee, WI

21h•Onsite

About The Position

Wantable is redefining retail through personalization, using a membership-based model and proprietary technology to help customers discover confidence and joy through style. As a data-driven fashion company, Wantable combines human intuition with algorithmic intelligence to deliver personalized assortments. The Fulfillment Center Manager will own the end-to-end performance of Wantable’s Milwaukee Fulfillment Center, leading all fulfillment functions including picking, packing, returns, receiving, and inventory management. This role focuses on continuously improving efficiency, accuracy, safety, and cost, leading a large, diverse team in a fast-paced environment. It's a high-ownership role for a builder who uses data, automation, and AI-enabled tools to improve throughput, reduce errors, and scale operations profitably. The position primarily supports and leads day-shift operations while maintaining accountability for overall fulfillment center performance across all shifts, including direct leadership and development of the third-shift manager.

Requirements

Bachelor’s degree preferred, or equivalent operational leadership experience.
Minimum of 3 years in a fulfillment center leadership role overseeing 100+ employees, or similar scale operation.
Strong computer skills and ability to learn new systems quickly.
Experience working with labor planning tools, or operational reporting systems.
Working knowledge of applicable federal, state, local, and company safety policies.
Experience leading a fulfillment, distribution, or warehouse operation of 100 or more employees.
Strong ownership mindset with a relentless focus on efficiency and execution.
Data-driven leadership style, using KPIs to manage individuals and teams.
Demonstrated experience improving operations through process optimization, automation, or technology adoption.
Ability to build trust and rapport with associates, managers, and cross-functional partners.
Strong problem-solving skills and comfort navigating daily operational complexity.
Clear, confident verbal and written communication skills across all levels of an organization.
Strong organizational skills and ability to manage competing priorities.
Commitment to safety, quality, and customer outcomes.

Nice To Haves

You enjoy being visible on the floor and leading from the front rather than managing from behind a desk.
You naturally take ownership of problems and focus on solutions instead of waiting for direction.
You use data to make decisions but are equally comfortable rolling up your sleeves to understand operational challenges firsthand.
You hold high standards for performance while building trust and credibility with teams at all levels.
You can balance strategic thinking with day-to-day operational execution.
You are energized by identifying inefficiencies and continuously improving processes, systems, and workflows.
You embrace technology, automation, and AI-enabled tools as opportunities to improve productivity and scale operations.
You communicate clearly, provide direct feedback, and create accountability without creating unnecessary bureaucracy.
You remain calm, decisive, and adaptable when priorities shift or unexpected challenges arise.
You care deeply about creating a safe, productive workplace while delivering an exceptional customer experience.

Responsibilities

Own daily fulfillment center operations across picking, packing, returns, receiving, and inventory control.
Lead, coach, and develop managers and supervisors to run strong, accountable teams.
Provide leadership, coaching, and accountability for the third-shift manager, ensuring alignment of priorities, performance standards, communication, and operational execution across shifts.
Ensure staffing levels align with volume forecasts and service goals.
Use KPIs and dashboards to manage performance across productivity, accuracy, cost, safety, and on-time shipment.
Analyze workflows, labor models, space utilization, and equipment to drive continuous improvement.
Identify opportunities to apply automation, AI, or system enhancements to reduce manual work and increase efficiency.
Partner with Engineering, IT, and other Operations teams on tooling, system upgrades, and process changes.
Collaborate with Styling and Customer Service leaders on order flow and customer experience initiatives and improvements.
Drive a culture of safety, accountability, and high performance across all levels of the fulfillment team.
Ensure team members are well trained, cross-functional, and able to perform essential tasks accurately.
Collaborate closely with Human Resources on hiring plans, workforce development, and employee relations.
Handle performance management, discipline, and terminations in alignment with company policy.
Conduct timely, constructive performance evaluations for managers and supervisors.
Participate in scheduled and ad hoc operational reviews and planning meetings.
Ensure compliance with all federal, state, local, and company safety requirements.
Keep the customer experience at the center of operational decisions, balancing speed, accuracy, and cost.
Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice.