Fulfillment Brand Operations Specialist

Faire•Chicago, IL

10d•$92,000 - $126,500•Onsite

About The Position

We’re looking for a strong operator to help scale and execute brand onboarding and inbound process for Fulfilled by Faire (FbF). In this role, you’ll own the end-to-end brand onboarding process — from the moment brands join FbF through activation — and be accountable for the key performance indicators that drive brand success and program growth. You’ll operate at the center of the onboarding experience, serving as the primary point of coordination between Faire, brands, and warehouse partners to ensure brands get live quickly and are set up for long-term success. This role requires strong execution, sound business judgment, comfort operating in ambiguity, and the ability to solve complex problems through influence rather than authority. As the program scales, you’ll partner closely with Product, Fulfillment, and CX teams to reduce onboarding time, streamline processes, and help define product roadmap priorities that remove friction and enable brands to activate faster. You’ll leverage data and operational insights to anticipate risks, identify qualitative issues early, and continuously improve onboarding workflows at scale.

Requirements

3+ years of experience in operations, supply chain, fulfillment, marketplace operations, or a related field
Prior hands-on experience with physical goods fulfillment and warehousing operations
Experience in scaling warehouse operations built on strong foundations (5S, Poka Yoke, Andon, Kaizen and standard work)
Strong business acumen
Experience working directly with brands, merchants, or partners across a variety of roles and seniority levels
Demonstrated ability to solve complex problems through influence rather than authority
Strong execution skills, high ownership mindset, and self-driven work style
Comfort operating in ambiguous, fast-moving environments

Nice To Haves

Prior experience with high quality warehouse receiving operations
Prior experience onboarding sellers or merchants onto a marketplace or fulfillment program
Working knowledge of WMS and comfort using data to answer operational questions
Experience scaling or improving operational processes in a high-growth environment
Prior online marketplace experience

Responsibilities

Own inventory inbound and exception process throughout entire brand lifecycle
Own the end-to-end onboarding experience for brands joining Fulfilled by Faire, from initial kickoff through activation and post-launch stabilization
Serve as the primary point of communication between Faire, brands, and warehouse partners to ensure operational readiness and alignment
Track onboarding progress across multiple workstreams, proactively identifying risks, delays, and quality issues
Leverage data and operational metrics to anticipate qualitative issues and drive informed decision-making
Partner cross-functionally with Product, Fulfillment, and CX teams to resolve issues and improve onboarding workflows
Influence outcomes without direct authority while balancing brand needs with operational constraints
Contribute to the continuous improvement of onboarding processes, documentation, and internal tooling
Support brands post-onboarding to ensure ongoing success and a high-quality fulfillment experience