Brand Operations Specialist

First Watch•Bradenton, FL

10d•Onsite

About The Position

The Brand Operations Specialist is a natural people connector, working cross-functionally to support strategic brand initiatives. Initiatives will include strategic culinary, menu and marketing projects and will require coordination between those departments as well as the Supply Chain team. They are responsible for maintaining and building upon First Watch’s menu platform, including proper launch and execution of Core and LTO Menus, management of internal timelines, ensuring accuracy of all printed menus, production and distribution. This person is a collaborative team player and is energized by creating processes to better support our internal, cross-functional teams and our restaurant operators. This position is based in the First Watch Home Office in Bradenton, FL, with travel up to 10% of the time.

Requirements

At least 2 years of marketing, PR, menu-related or First Watch experience.
BA/BS in Marketing, Advertising, Public Relations or a related field.
Strong organizational, project and time management skills, a keen eye for detail and a passion for maintaining brand excellence.
The ability to work in a fast-paced, dynamic environment with competing priorities and have a strong understanding of the Brand, Marketing and Culinary side of the business.
Must be able to effectively work in a team environment with a natural inclination toward motivating and encouraging others.
Excellent oral and written communication skills to all levels; from hourly employees to senior management.
Demonstrate a spirit of hospitality, gumption and maintain a positive presence.
Demonstrate leadership management, leading by example and acting as a ‘brand ambassador.’
Proficient in MS Office (focus on Outlook, Word, Excel, PowerPoint) and basic math.

Nice To Haves

Experience in print production preferred.

Responsibilities

Supports the cross-functional menu rollout process from conception to completion in conjunction with Culinary, Brand and Supply Chain teams as well as other departments within the Home Office.
Assists with the menu versioning and pricing process.
Aligns resources within the Culinary, Brand, Quality Assurance Food Safety and Supply Chain teams to streamline project management and deliver initiatives to the Ops Excellence team.
Manages and prioritizes the development and execution of menu projects that will include working with external partners, proofreading, creating distribution lists based on versioning and managing menu deliveries.
Supports menu innovation and implementation in partnership with culinary and operations through regional pilots and tests to solve business needs and when successful, supports systemwide rollouts for new menu initiatives.
Develops key messaging for internal audiences, in partnership with the training team or operations excellence teams, regarding certain brand operations initiatives and rollouts.