Fulfillment Specialist - Print Shop Operations

Highmark Health • Mechanicsburg, PA

5d • Onsite

About The Position

This job performs associated tasks in fulfillment and/or finishing work within a print shop operations environment. The role ensures quality control measures and processes are followed. The Fulfillment Specialist performs complex tasks, completes assignments with little or no assistance, and provides support to other team members. This is a fully proficient role that works under limited supervision with latitude for independent judgment.

Requirements

• High School/GED
• Communication Skills
• General Computer Skills
• Assembler
• Attention to detail
• Ability to work independently

Nice To Haves

• 1 - 3 years Print Services, Manufacturing Industry, Mailroom or related experience

Responsibilities

• Own all aspects of order fulfillment for one or several products including: Manage order backlog after order entry ensuring that orders flow through the order fulfillment cycle quickly; Validate order configuration; Understand production in partnership with the DPS and Manufacturing teams; Process orders to the fulfillment process in compliance with ISO processes, contract terms & conditions.
• Drive on-time delivery to the customer. Track customer jobs and production. Maintains and communicates order Service Level Agreements (SLAs).
• Identify and help implement enhancements to order management processes and tools to support a positive customer experience, streamline order processing, and provide scalable solutions proactively.
• Partner with other functions to resolve/escalate any issues preventing on-time order fulfillment.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED