Print Shop Manager
About The Position
We are seeking a proactive and experienced Print Shop Manager to join the on-site production team. The role supports efficient workflow, high-quality output, and excellent client service across print production operations, with a required focus on large-format and grand-format production environments. The manager provides operational and administrative support, supervises production staff, monitors jobs from production through shipping, and serves as a contact for clients regarding job specifications and production details. The role also oversees equipment maintenance and upgrades, inventory and supplies, staff training, and resolution of customer issues. The manager supports multiple departments and may step into production roles as needed.
Requirements
- High school diploma or equivalent required.
- 3–5+ years of experience in print production, large-format printing, or print shop operations required.
- Strong experience with grand-format and large-format printing workflows.
- Demonstrated leadership ability and experience supervising production teams.
- Strong customer service and client communication skills, including by phone, email, and in person.
- Ability to clearly communicate production processes, job requirements, and technical instructions.
- Strong understanding of print equipment, materials, and production capabilities.
- Excellent organizational skills and ability to manage multiple projects simultaneously.
- Ability to work in a fast-paced, deadline-driven production environment.
- Strong problem-solving skills and ability to handle customer escalations professionally.
Nice To Haves
- Technical training preferred.
Responsibilities
- Partner with shop leadership, both onsite and remote, to provide operational and administrative management support.
- Help organize and supervise the production workforce during regular and extended shifts.
- Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details to production and graphics teams.
- Serve as a client contact for questions about job specifications, print requirements, and production details.
- Ensure projects are completed on time and within budget and production cost guidelines.
- Train production staff on print shop procedures, workflows, and equipment usage.
- Oversee maintenance and upgrades of large-format printing equipment, and recommend technology to improve productivity.
- Manage inventory, materials, and supply organization to support efficient production flow.
- Resolve customer issues and escalations professionally and promptly.
- Support multiple departments and step into production roles as needed.
- Perform additional duties as assigned to support shop operations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
