Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides excellent customer service by selecting high-quality items, validating orders, answering questions, and directing customers to the appropriate associates when needed. The associate operates powered equipment, maintains required certifications, and follows safety requirements. The role also supports inventory accuracy through the Orders App and SIMS compliance, partners with leadership to resolve short picks, and completes administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management. Safety and theft concerns must be reported promptly. Other duties may be assigned to support business needs.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Certification in Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck is required; certification must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Select high-quality items, validate orders, answer customer questions, and connect customers with the appropriate associates when needed.
- Operate powered equipment and follow safety requirements while maintaining required certification.
- Support inventory accuracy using the Orders App and maintaining SIMS compliance.
- Partner with leadership to resolve short picks.
- Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
- Promptly report safety or theft concerns.
- Complete daily responsibilities with a customer-first mindset and strong communication and teamwork.
- Perform other duties as assigned to support business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
