Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time. The role involves keeping staging areas clean, organized, and safe; providing excellent customer service; and selecting high-quality items. Associates validate orders, answer customer questions, and connect customers with the right associates when needed. The position requires operating and maintaining certification for powered equipment, including a Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck, while following safety requirements. Associates also support inventory accuracy using the Orders App and maintaining SIMS compliance, and partner with leadership to resolve short picks. Additional duties include audits, order follow-ups, locker management, and promptly reporting safety or theft concerns. Other duties may be assigned to support business needs.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Certification in Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; certifications must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- At least 6 months of retail experience.
- At least 6 months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
- At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Choose high-quality items, validate orders, answer customer questions, and connect customers with the appropriate associates when needed.
- Operate powered equipment and maintain required certifications while following safety requirements.
- Use the Orders App and maintain SIMS compliance to support inventory accuracy.
- Partner with leadership to resolve short picks.
- Complete administrative, maintenance, and readiness tasks, including audits, order follow-ups, and locker management.
- Promptly report safety or theft concerns.
- Complete daily job responsibilities with a customer-first mindset and strong communication and teamwork.
- Perform other duties as assigned to support business needs.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge services, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe's Associate Discount and broad discount platform.
- Other discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
