Full Time - Fulfillment Associate - Day

Lowe's Home Centers•Zionsville, IN

About The Position

The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time. The role maintains clean, organized, and safe staging areas and provides excellent customer service by selecting high-quality items, validating orders, answering questions, and connecting customers with appropriate associates when needed. The associate operates powered equipment and maintains the required certifications while following all safety requirements. The role supports inventory accuracy through the Orders App and SIMS compliance, and partners with leadership to resolve short picks. It also includes administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, as well as promptly reporting safety or theft concerns. The associate is expected to complete daily responsibilities with a customer-first mindset, strong communication, and teamwork. Other duties may be assigned to support business needs.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Certification in Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; certification must be obtained if not already held.

Nice To Haves

High school diploma or GED.
At least 6 months of retail experience.
At least 6 months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
At least 6 months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.

Responsibilities

Pick, stage, inspect, and fulfill customer orders accurately and on time.
Keep staging areas clean, organized, and safe.
Select high-quality items, validate orders, answer customer questions, and connect customers with the right associates when needed.
Operate powered equipment and follow safety requirements while maintaining the required certifications.
Use the Orders App and maintain SIMS compliance to support inventory accuracy.
Partner with leadership to resolve short picks.
Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
Promptly report safety or theft concerns.
Complete daily responsibilities with a customer-first mindset and strong communication and teamwork.
Perform other duties as assigned to support business needs.