Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides excellent customer service by selecting high-quality items, validating orders, answering questions, and connecting customers with the appropriate associates when needed. The associate operates powered equipment and maintains required certification, follows safety requirements, supports inventory accuracy using the Orders App and SIMS compliance, and partners with leadership to resolve short picks. The position also involves administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management, and promptly reporting safety or theft concerns. The associate is expected to complete daily responsibilities with a customer-first mindset, strong communication, and teamwork. Other duties may be assigned to support business needs.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Required powered equipment certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; certification must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- Six months of retail experience.
- Six months of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
- Six months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Select high-quality items, validate orders, answer customer questions, and connect customers with the right associates when needed.
- Operate powered equipment and maintain certification for a Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck while following safety requirements.
- Use the Orders App and maintain SIMS compliance to support inventory accuracy.
- Partner with leadership to resolve short picks.
- Complete audits, order follow-ups, locker management, and other administrative, maintenance, and readiness tasks.
- Promptly report safety or theft concerns.
- Perform daily responsibilities with a customer-first mindset and strong communication and teamwork skills.
- Take on other duties as assigned to support the needs of the business.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
