Fulfillment Associate

Verst Logistics•Hebron, KY

13h

About The Position

The Fulfillment Associate inspects, receives, and labels customer returns according to specific customer instructions. The role verifies product counts and information against receiving documents, checks products for damage, completes daily paperwork, and maintains accurate inventory through receiving and put-away processes. The associate also responds to customer inquiries and issues about returns in a courteous, professional, and efficient manner. The position involves operating material-handling equipment, maintaining a clean and safe work environment, training new employees on standard operating procedures, and contributing to continuous improvement in operations and work processes. Duties listed are representative and may not include every task required. The incumbent must be able to perform the essential functions with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Ability to follow specific instructions thoroughly and accurately and provide instructions to other associates as needed.
Ability to understand, follow, and enforce company policies and procedures.
Ability to reach, bend, climb, and safely lift up to 50 pounds as needed.
Good hand-eye coordination and motor skills.
Ability to work overtime, weekends, and holidays as needed due to customer demand.

Nice To Haves

Prior Returns Process experience preferred.

Responsibilities

Follow customer-specific instructions for inspecting, receiving, and labeling daily returns.
Verify product counts and information against receiving documents and inspect products for damage.
Complete daily task paperwork accurately and thoroughly.
Operate equipment such as dollies, carts, stock chasers, forklifts, and other material-handling equipment as required.
Research and respond to customer inquiries and issues concerning returns in a courteous, professional, and efficient manner.
Improve operations, reduce turnaround times, and streamline work processes.
Maintain accurate inventory through regular receiving and put-away processes.
Train new employees on standard operating procedures.
Maintain a clean and safe work environment.
Pursue continuous process improvement.