Fulfillment Associate I

Computer Task Group, Inc•Durham, NC

3d•Onsite

About The Position

We are seeking a dependable and detail-oriented Fulfillment Associate I to support a high-volume repair and fulfillment operation. In this role, you will diagnose and repair electronic equipment, process customer orders, maintain accurate inventory records, and help ensure products are repaired and shipped efficiently while meeting quality standards. This is an excellent opportunity for candidates with electronics assembly, hardware repair, or warehouse fulfillment experience who enjoy working in a fast-paced, team-oriented environment.

Requirements

Strong mechanical aptitude with the ability to repair electronic or computer hardware.
Experience using hand tools and working with small electronic components.
Basic computer proficiency and data entry skills.
Ability to follow written procedures, testing scripts, and work instructions.
Excellent organizational skills with strong attention to detail.
Ability to prioritize tasks and work effectively in a fast-paced production environment.
Strong teamwork and communication skills.
Ability to lift up to 50 pounds and perform prolonged standing, walking, bending, reaching, and repetitive motions throughout the workday.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Experience with computer hardware repair or electronic equipment troubleshooting is preferred.
Previous experience with shipping, receiving, inventory control, or fulfillment operations is a plus.
Technical training or coursework in electronics, computer hardware, or a related field is preferred.

Responsibilities

Diagnose, troubleshoot, and repair point-of-sale (POS) equipment and related electronic hardware.
Perform bench-level repairs on printers, displays, system units, and other electronic components.
Conduct diagnostic testing, inspections, and functional verification to identify equipment issues.
Replace defective parts, clean equipment, and complete repairs according to established quality standards.
Accurately document repairs, parts usage, inventory transactions, and work performed using computer-based systems.
Pick, pack, and ship parts and equipment to fulfill customer orders.
Maintain inventory and replenish workstations as needed.
Keep the work area clean, organized, and compliant with safety guidelines.
Assist with onboarding and training of new team members when required.
Support continuous improvement initiatives while meeting productivity and quality goals.