Fulfillment Associate

Serigraph • West Bend, WI

3d • Onsite

About The Position

Serigraph is looking for a Fulfillment Associate who's ready to do more than fill a shift — this role puts you at the center of how our fulfillment center runs. You'll guide co-workers and flex/temporary staff, set up and monitor production lines, and be a hands-on driver of the quality and accuracy that our customers count on. If you like a fast-paced environment where your judgment matters and no two days look exactly the same, this is your next role.

Requirements

• Experience in fulfillment or production operations
• Strong communication skills — you can train others and give clear direction
• A problem-solver's mindset; you troubleshoot rather than wait for someone else to
• Comfort standing for up to 8 hours per shift
• Basic math skills
• Familiarity with safety, housekeeping, and PPE practices
• Ability to enter data into the Titan system
• Confidence reading and interpreting job tickets
• Working knowledge of departmental procedures and policies

Responsibilities

• Direct flex employees and temporary workforce, ensuring work meets customer specifications
• Train co-workers and flex staff on job responsibilities and expectations
• Clearly communicate shift-specific requirements so every shift starts strong
• Set up and monitor production lines, including hands-on kit preparation
• Prepare kits for First Piece Approval
• Make real-time adjustments to keep the line running efficiently
• Facilitate workflow across the line for both speed and quality
• Maintain accuracy in Kit Pack counting and packing
• Conduct in-process quality audits and labor reporting
• Inspect product for defects (printing, die cutting, laminating, and more)
• Pull quality production samples for shipment
• Have the authority to halt production over quality concerns — and the responsibility to flag it to management
• Perform finishing tasks: counting, packaging, labeling, and operating material handling equipment
• Accurately record labor data — QA forms, job tickets, and move tags
• Maintain visual boards, whiteboards, and hourly labor records
• Generate accurate packaging labels
• Follow guidance from shift supervisors and the Fulfillment Line Point Person (Level 3)
• Follow environmental practices and procedures for material handling and disposal

Benefits

• Competitive wages with shift premiums
• Access to earned wages before the scheduled payday
• A clean and air-conditioned environment
• Paid time off
• 10 paid holidays
• A vacation buy/sell program
• Paid lunch breaks and holidays included in overtime
• Free onsite healthcare and telemedicine including COVID testing
• Full benefits package including health, dental, vision, disability, and life insurance
• 401(k) eligibility on day one
• Free onsite fitness facility and walking trails
• Cross training, growth, and promotion from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed