Fulfillment Associate
About The Position
Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our Core Values: Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution. Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. Bee the teammate you want to work with - We work as a team, help each other and encourage each other. Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.
Requirements
- Shift: 8:30am - 5pm CST
- Ability to thrive in a fast paced environment
- Ability to navigate multiple platforms
- Comfort and adaptability when working with technology and learning new programs and computer systems
- Strong passion for helping others and problem-solving
- Must be 18 years of age or older
- Minimum of 1 year of relevant experience in a call center/customer service or similar role preferred
- High school diploma or equivalent preferred
- Ability to remain at your designated workstation for the duration of the workday
- Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- The ability to observe details at close range (typically on a computer screen)
- Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data.
Nice To Haves
- Experience in data entry in the healthcare industry is a plus!
Responsibilities
- Complete internal orders for fulfillment through different vendors.
- May also be responsible for customer engagement associate responsibilities dependent upon product/portfolio size and scope.
- Inbound/Outbound phone calls
- Complete orders through different vendor sites
- Ensure data entry is accurate based and proper workflows are followed
- Ongoing account maintenance
- Customer service escalation and management
- Performs other duties as assigned/necessary
Benefits
- Reasonable accommodations to qualified individuals with disabilities during the job application and interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
