Fulfillment Associate

Millennium Print Group•Cary, NC

13d•Onsite

About The Position

Join Millennium Print Group as a Fulfillment Associate! We're looking for a detail-oriented professional to join our Fulfillment team and help ensure customer orders are processed accurately and delivered on time. If you thrive in a fast-paced environment, enjoy working across multiple departments, and take pride in providing exceptional customer service, we'd love to hear from you.

Requirements

High School Diploma or equivalent required
Proficiency with Microsoft Office applications, email, and management information systems (MIS)
Strong customer service, communication, and interpersonal skills
Excellent attention to detail and organizational abilities
Strong problem-solving and decision-making skills
Ability to manage multiple priorities in a fast-paced environment
Basic computer proficiency and ability to operate standard office equipment
Basic mathematical skills

Nice To Haves

Minimum of 2 years of experience in an office, customer service, fulfillment, warehouse, or manufacturing environment preferred
Bilingual (Spanish/English) communication skills are a plus

Responsibilities

Receive and process customer orders through electronic systems
Enter customer, billing, and order information accurately and efficiently
Communicate shipping dates, delivery schedules, and potential delays to customers
Review orders for completeness and coordinate resolution of missing information
Route order information to appropriate departments to support fulfillment activities
Partner with Production, Sales, Shipping, Warehouse, and Delivery teams to track and manage customer orders
Maintain accurate records and documentation related to order processing activities
Provide shipment updates, tracking information, and order status communications
Follow all company safety, quality, security, and ISO procedures
Support additional fulfillment and customer service activities as needed

Benefits

Competitive pay
Comprehensive benefits package
Annual incentive bonus plan
100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability
Subsidizing premiums for medical, dental, and vision for employee dependents
401(k) Plan with up to a 6% (dollar for dollar) Employer match
Health Savings/Flexible Spending Account options
Paid time off
10 company-paid holidays
1 floating holiday
Employee Assistance Program
Comprehensive relocation package available for qualified candidates