Fulfillment Associate

TEKsystems • Minneapolis, MN

22h • $20 - $23 • Onsite

About The Position

Develop strong relationships with internal/external customers, vendors and jurisdictional agencies Ability to perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels. Assist internal/external customers and/or vendors with order fulfillment and problem resolution and escalate as necessary. Ability to understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors. Full understanding of service level agreements for assigned tasks and ability to make well informed timely decisions in order to meet client expectations and requirements. Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results. Follow existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction. Assist customers, team members and/or vendors with basic training on all WKLS products, jurisdictional requirements and company databases while using a consultative approach. Strong attention to detail and ability to maintain quality work at all times. Understand the full array of WKLS products and the ability to up sell.

Requirements

• Bachelor's Degree OR 2+ years of order entry, customer service, administrative office work

Nice To Haves

• Experience with UCC, mortgage, secured transactions, lending, commercial title abstracting, and/or commercial banking

Responsibilities

• Develop strong relationships with internal/external customers, vendors and jurisdictional agencies
• Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels
• Assist internal/external customers and/or vendors with order fulfillment and problem resolution and escalate as necessary
• Understand, demonstrate, and explain WKLS service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors
• Understand service level agreements for assigned tasks and make well informed timely decisions in order to meet client expectations and requirements
• Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results
• Follow existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increased team efficiencies and overall improvements to customer and employee satisfaction
• Assist customers, team members and/or vendors with basic training on all WKLS products, jurisdictional requirements and company databases while using a consultative approach
• Maintain quality work at all times
• Understand the full array of WKLS products and the ability to up sell

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level