Fulfillment Associate, Document Management

Wolters Kluwer•Plantation, FL

20h•Onsite

About The Position

Wolters Kluwer’s Financial & Corporate Compliance (FCC) division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry‑level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization. In this role, you will report to the Manager, Fulfillment and work from the local office in Plantation, Florida.

Requirements

Document processing and records management
Strong attention to detail and accuracy
Proficiency with scanning equipment and workflow systems
Ability to learn and navigate internal tools and dashboards
Problem identification and escalation judgment
Collaborative teamwork and internal customer service skills
Time management and ability to meet performance metrics
Clear verbal communication and professional interpersonal skills
High school diploma or equivalent required
Ability to accurately prepare, scan, and track documents
Comfort learning and using internal systems, tools, and dashboards
Strong attention to detail and quality focus
Ability to meet productivity, quality, and timeliness metrics
Sound judgment in identifying and escalating issues
Strong teamwork and internal customer service skills
Professional communication and time‑management abilities
Ability to lift up to 30 lbs

Nice To Haves

Knowledge of Service of Process procedures
additional education in legal/operations workflows preferred
Experience in document processing, administrative operations, or records management preferred

Responsibilities

Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider
Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
Collaborate directly with internal customers to deliver timely and accurate service of process
Identify issues requiring escalation and route them to the appropriate support or resolution teams
Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
Adhere to Service of Process standard operating procedures and compliance requirements
Consistently meet established productivity, quality, and timeliness performance metrics