Fulfillment Associate, Document Management & Processing
About The Position
Wolters Kluwer, Financial & Corporate Compliance division, CT corp., provides registered agent, incorporation, and legal entity compliance services for businesses. As a Fulfillment Associate, Document Management, you will play a vital role in ensuring customer orders are accurately processed and on time. You'll contribute to streamlining order entry, administration, and workflow processes to deliver exceptional customer service. This position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills. In this role, you will report to the Manager, Fulfillment and work from our local office in Boston, MA. Wolters Kluwer is a dynamic global technology company that provides expert software and information solutions that the world’s leading professionals rely on. The company's mission is to empower professional customers with AI-powered solutions to make critical decisions, achieve successful outcomes, and increase productivity. They deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Nearly 70% of their digital revenues come from AI-powered solutions, reflecting a strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. Wolters Kluwer is committed to helping professionals navigate complexity, improve their work, and solve critical challenges through cloud-based, AI-powered platforms. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
Requirements
- Proficiency in using order entry software.
- Ability to maintain accuracy in order processing.
- Basic understanding of customer service principles.
- Effective verbal and written communication skills.
- Ability to manage time and prioritize tasks.
- Willingness to work collaboratively with team members.
- Understanding of inventory checks and reporting.
- Ability to maintain and organize operational documents.
- High School Diploma
- 2+ years' experience in office administration and customer service.
- Ability to lift up to 30 lbs.
Nice To Haves
- Bachelor's degree or equivalent work experience preferred.
- Experience in Registered Agent Services preferred.
Responsibilities
- Accurately enter orders into the system.
- Perform order administration tasks.
- Coordinate with embassies and third-party vendors for order fulfillment.
- Communicate effectively with both external and internal stakeholders.
- Maintain operational documents and records.
- Complete orders in a timely manner.
- Ensure customer service standards are met.
- Respond to basic customer inquiries.
- Help with general administrative duties as needed.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
- Well-being benefits (tools, programs, and resources to help diverse employees feel healthy, happy, safe, and prosperous)
- Global Together we thrive well-being program (supporting physical, mental, social, and financial well-being)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
