Fulfillment Associate, Document Management & Processing
About The Position
Wolters Kluwer CT-division provided compliance and registered agent services to our clients. Registered agent services - includes a registered agent location within the state to receive legal and critical business communications and route all service of process legal notifications As a Fulfillment Associate, Document Management, you will play a vital role in ensuring customer orders are accurately processed on time. You'll contribute to streamlining order entry, administration, and shipping processes to deliver exceptional customer service. This starting point-level position provides an excellent opportunity to begin a career by supporting the team and learning foundational skills. In this role, you will report to the Manager, Fulfillment and work from our local office in Wilmington, DE. This is a work from the office with a M-F schedule (8:30 AM-5:00 PM).
Requirements
- High School Diploma or equivalent. College degree preferred.
- 1+ years' experience in an office or customer service role. Registered Agent Services, Legal, and Government support experience preferred.
- Ability to lift up to 30 Lbs.
- Navigate Department of State websites
- Microsoft Office, CRM, database
- Email Etiquette
- Stable work history
Nice To Haves
- Registered Agent Services
- UPS Campus ship, Kodak Capture Pro - i5000
- Navigate Department of State Websites
- Email Etiquette
- Unitech Scanner Gun
- Lift Up to 30 Lbs.
Responsibilities
- Receive documents (via served, certified, regular mail, etc.) prep, batch and scan said documents sent to CT in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to CT Offices.
- Work collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts.
- Ability to determine any issues that require escalating and direct to appropriate support teams.
- Engage in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.
- Adhere to Service of Process standard operating procedures.
- Ability to meet the required metric for the position (Production; Quality and Timeliness).
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
