Fulfillment Associate, Document Management & Processing

Wolters Kluwer • New York, NY

1d • Onsite

About The Position

Wolters Kluwer’s CLC Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a Fulfillment Associate, Document Management, you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This entry‑level role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.

Requirements

• High school diploma or equivalent required
• Ability to accurately prepare, scan, and track documents
• Comfort learning and using internal systems, tools, and dashboards
• Strong attention to detail and quality focus
• Ability to meet productivity, quality, and timeliness metrics
• Sound judgment in identifying and escalating issues
• Strong teamwork and internal customer service skills
• Professional communication and time‑management abilities
• Ability to lift up to 30 lbs

Nice To Haves

• Document processing and records management
• Strong attention to detail and accuracy
• Knowledge of Service of Process procedures
• Proficiency with scanning equipment and workflow systems
• Ability to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills
• additional education in legal/operations workflows preferred
• Experience in document processing, administrative operations, or records management preferred

Responsibilities

• Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider
• Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices
• Collaborate directly with internal customers to deliver timely and accurate service of process
• Identify issues requiring escalation and route them to the appropriate support or resolution teams
• Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work
• Adhere to Service of Process standard operating procedures and compliance requirements
• Consistently meet established productivity, quality, and timeliness performance metrics

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees