Document Management - Associate 2, Document Management

Wellcove/CHCS-Services • Pensacola, FL

1d • Onsite

About The Position

Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years, offering solutions in long-term care, Medicare Supplement plans, accident & health, disability, and supplemental health insurance programs. The company aims to provide individuals and families with peace of mind through dedicated associates, innovative solutions, and state-of-the-art technology. This Document Management Associate 2 position is an entry-level role responsible for processing all Inbound and Outbound mail according to Client requirements.

Requirements

• Respectful and good communication skills
• Basic understanding of operating instructions and processes for machines
• Basic understanding of or the ability to learn locations and organizational structure of the company
• Basic understanding of postage rates and regulations
• Ability to correctly sort and distribute large amounts of mail
• Ability to understand and follow written and oral instructions
• Ability to complete projects in a timely manner
• Ability to operate machinery such as scanner, photocopiers, meter machine, inserter machine
• Excellent organizational skills and pay close attention to detail
• Excellent interpersonal and customer service skills
• Excellent time management skills
• Must be able to work at a fast pace
• Flexible and willing to cross train
• Report to work on time
• Ability to process mail accurately via Scanner
• Ability to follow Company Policies
• Able to read, understand and follow procedures within the Mailroom SOP’s
• Ability to operate a computer
• Ability to follow directives as instructed
• Basic computer experience
• Experience with Microsoft, excel, word, teams, scanning

Nice To Haves

• High school diploma or equivalent
• Experience in a related area

Responsibilities

• Responsible for the pick-up and delivery of incoming and outgoing mail
• Ensure that incoming mail is sorted, prepped, scanned, logged, indexed where applicable, routed correctly as related to the imaging process and stored as per client’s retention
• Receive and scan all incoming accountable mail/packages into inbound tracking system
• Complete daily runs by delivering incoming/interoffice mail/packages to the appropriate Business Units at scheduled times during shift
• Track and provide the status of incoming/outgoing accountable mail as requested
• Process inserter production daily requests for outgoing mail and check for accuracy
• Apply proper postage on all outgoing mail for FedEx and USPS using the correct company code
• Perform periodic preventive maintenance on Mailroom equipment such as scanners, printers, vans etc.
• Print and reconcile the daily outbound files for mailing
• Maintain production standards to ensure proper completion of daily work within established service level agreements
• Conduct thorough document research as requested
• Ensure that all Client and Department records are stored and mapped in a well-organized manner
• Complete all other assigned duties
• Complete all Department and Compliance training as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees