Fuel & Store Manager (FSM)

Lonestar Market•Humble, TX

12d

About The Position

The Fuel & Store Manager is responsible for assisting the Store General Manager in ensuring the store runs efficiently and customers are satisfied. The role includes managing the store in the General Manager’s absence, supervising staff, maintaining stocked inventory, and providing excellent customer service. The position is important to the successful operation of the convenience store. The ideal candidate has strong leadership and communication skills, is customer-focused, and can work well under pressure in a fast-paced environment.

Requirements

High school diploma or equivalent.
Previous experience in retail, customer service, or a related field.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Availability to work flexible hours, including weekends and holidays.
Basic computer skills.
Ability to lift and move items weighing up to 50 pounds.

Responsibilities

Assist the General Manager in ensuring the store operates smoothly and meets sales targets.
Train, supervise, and evaluate store staff to help them become efficient and customer-focused.
Schedule employees to maintain adequate staffing during peak business periods and high customer traffic.
Plan, prepare, and coordinate associates’ daily assignments and activities to meet business needs.
Delegate tasks and follow up as necessary.
Ensure products are stocked, labeled, and displayed properly.
Monitor inventory levels and order new stock as required.
Provide excellent customer service and promptly address customer concerns.
Maintain a clean, organized, and welcoming store atmosphere.
Manage lottery, lotto, and cash registers, including opening and closing tills, counting money, and making deposits.
Conduct regular safety and security checks to help ensure a safe and secure store environment.
Enforce store policies and procedures and address violations.
Analyze sales trends to maximize sales and upselling while reducing wastage.
Pass all certifications and administer certification tests to crew members.
Provide updated TABC or Food Handlers Certificate as required.
Inform the Line Manager about unusual happenings at the store or act according to safety guidelines.
Regularly update the Line Manager on store affairs and raise issues in advance that may affect smooth operations.