Fuel Manager

TravelCenters of America•El Paso, TX

About The Position

The Fuel General Manager leads the marketing and operations functions for the Fuel Building and oversees programs such as Reserve-It parking. The role includes staffing, training and development, general supervision of staff, and improving profitability. The manager leads the team in meeting company performance standards and delivering fast, friendly customer service, strong product knowledge, and an upbeat atmosphere. They coach and performance-manage staff, recruit and retain team members, respond to customer concerns, and manage people, products, services, and facility processes to achieve financial objectives. The manager oversees payroll, accounting, inventory, and personnel documentation for accurate, timely reporting and compliance with state and federal laws. They follow safety and operating standards and company guidance on vendor relationships, monitor competitive practices, share insights with leadership, and cover hourly associate duties when needed. The position may involve exposure to outdoor elements, fumes, particles, moving mechanical parts, vibration, loud noise, and substances such as dirt, dust, grease, oil, and gas.

Requirements

High school diploma or GED.
Ability to work flexible hours, including nights, weekends, and some holidays.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office and operational understanding of POS software.
Valid driver's license.

Nice To Haves

Associate's or bachelor's degree.
At least 3 years of supervisory experience, preferably in a convenience store, truck service, travel center, or related business.
Proficient planning and analytical skills, including understanding P&L calculations, coverage ratios, budgets, and expense reports.
Servant-leadership approach and willingness to set an example while working alongside team members.
Ability to lead, motivate, train, and develop people.

Responsibilities

Lead, motivate, and inspire the team to meet and exceed company performance standards and improve the Fuel department.
Create a trusting environment for feedback from team members and guests; coach and performance-manage staff according to company policy.
Recruit, hire, train, and retain high-quality team members, fostering a culture of respect and recognition.
Respond to written and verbal customer concerns and resolve problems creatively.
Achieve financial objectives by effectively managing people, products, service, and facility processes, including revenue and profit.
Oversee payroll, accounting, inventory, and personnel documentation to ensure accurate and timely reporting and compliance with state and federal laws.
Follow safety standards and operating procedures, and comply with company guidelines for vendor relationships.
Monitor competitive practices that may affect the business and provide insights and recommendations to leadership.
Perform duties of hourly associate positions as necessary.