Fuel/Field Specialist

Kroger•Indianapolis, IN

About The Position

The Fuel/Field Specialist works collaboratively with district and store teams to execute and achieve or exceed the Division Fuel Business Plan. The role conducts weekly visits to fuel centers within the assigned district to coach and mentor associates, support fuel center operations, and ensure the Customer 1st business strategy is being executed properly. Responsibilities also include associate training, support for fuel center soft and grand openings, and ensuring compliance with fuel center policies and procedures. The specialist is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position requires travel between fuel centers in the assigned district and collaboration with store management, fuel center associates, district and division teams, General Office teams, Kroger Accounting Service – Hutchinson (KASH), and Drug/GM.

Requirements

Excellent written and verbal communication skills.
Understanding of store operations and merchandising.
Excellent analytical skills.
Ability to travel independently.
Knowledge of Microsoft Office.
Ability to work collaboratively with district, division, and General Office teams.

Nice To Haves

Store management experience.
Division merchandising, advertising, or loyalty experience.
Bachelor’s degree.

Responsibilities

Visit each fuel center in the assigned district weekly to verify execution of the division Fuel business plan and Customer 1st business strategy.
Review and research fuel stick readings, inform KASH of fuel delivery entry mistakes, and retrain associates to prevent future mistakes.
Use the Fuel Vital Audit form to discuss attention areas with the Fuel Center Lead Clerk and Unit Manager, and follow up on General Office Audit issues.
Walk fuel centers with store management to review merchandising and cleanliness standards.
Update associates about changes to policies and procedures established by Store Operations or the Fuel department.
Partner with fuel center associates to resolve kiosk operation problems or issues and assist with questions or ordering information.
Monitor fuel center sales and cash shrink, including sales discrepancies, gallons discrepancies, and credit batch closings; inform store management of concerns.
Ensure fuel center associates, store management, and associates who relieve breaks have watched Fuel Center Safety Training on Kroger Television (KTV).
Assist with operational training for new fuel centers and coordinate fuel center associate training with another fuel center.
Discuss store management and associate concerns before a fuel center soft opening.
Support fuel centers in the district during the first four days of soft openings and the first four days of grand openings.
Train and work with each store trainer in the district.
Verify that the fuel price survey is completed accurately twice per day.
Verify the Vapor II notebook is accurate by reviewing Liquid Status reports, Stage II daily checklists, Veeder Root Alarm logs, and Safety Training.
Follow up with Drug/GM to verify that the Fuel Cigarette Program is functional and being used.
Perform the essential functions of the position with or without reasonable accommodation.