FUEL/FIELD SPECIALIST

The Kroger Co.•Indianapolis, IN

About The Position

The Fuel/Field Specialist works collaboratively with district and store teams to execute and achieve or exceed the goals of the Division Fuel Business Plan. The role includes weekly visits to fuel centers within the assigned district to coach and mentor fuel center associates, support fuel center operations, and ensure the Customer 1st business strategy is being executed properly. The specialist is responsible for associate training, support for fuel center soft openings and grand openings, and compliance with fuel center policies and procedures. The position requires demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The specialist reviews fuel operations, audits, merchandising, cleanliness, safety training, fuel pricing surveys, and related records. The role also assists associates with operational questions and kiosk issues, supports new fuel center training and openings, and communicates concerns to store management and relevant business teams. The essential functions must be performed with or without reasonable accommodation.

Requirements

Excellent written and verbal communication skills.
Understanding of store operations and merchandising.
Excellent analytical skills.
Ability to travel independently.
Knowledge of Microsoft Office.
Ability to work collaboratively with district, division, and General Office teams.

Nice To Haves

Store management experience.
Division merchandising, advertising, or loyalty experience.
Bachelor’s degree.

Responsibilities

Perform weekly onsite visits to each fuel center in the assigned district to ensure the division Fuel business plan and Customer 1st business strategy are being executed properly.
Review and research fuel stick readings at each fuel center, inform Kroger Accounting Service – Hutchinson (KASH) of fuel delivery entry mistakes, and retrain associates to prevent future mistakes.
Use the Fuel Vital Audit form and discuss areas needing attention with the Fuel Center Lead Clerk and Unit Manager.
Follow up to ensure General Office Audit issues have been corrected and maintained.
Walk the fuel center with store management to review merchandising and cleanliness standards.
Update associates on changes to policies and procedures established by Store Operations or the Fuel department.
Partner with fuel center associates to resolve kiosk operation problems or issues.
Assist fuel center associates with questions and ordering information.
Monitor shrink in fuel center sales and cash, including sales discrepancies, gallons discrepancies, and credit batch closings; inform store management of concerns.
Ensure fuel center associates, store management, and store associates who relieve breaks have watched Fuel Center Safety Training on Kroger Television (KTV).
Assist with operational training for new fuel centers and coordinate fuel center associate training with another fuel center.
Discuss concerns with store management and associates before a fuel center soft opening.
Provide support to fuel centers in the district for the first four days of a soft opening and the first four days of a grand opening.
Train and work with each store trainer within the district.
Verify that the fuel price survey is completed accurately twice per day.
Ensure the Vapor II notebook is accurate by reviewing Liquid Status reports, Stage II daily checklists, Veeder Root Alarm logs, and Safety Training.
Follow up with Drug/GM to verify that the Fuel Cigarette Program is functional and being used.
Perform the essential functions of the position with or without reasonable accommodation.