Fuel Attendant/Customer Service Rep.

Hassan & Sons Inc•Grants Pass, OR

9d•$0 - $16•Onsite

About The Position

The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. The position ensures safe and efficient fuel dispensing, assists customers inside and outside the store, and maintains a clean, safe, and welcoming environment. It combines customer service, fueling assistance, and adherence to company safety and operational standards. The role includes customer service and sales, fueling and propane operations, cash handling and register duties, cleaning and maintenance, and general operational support. The employee must be flexible regarding workdays and shifts. Listed shifts are 2:00 PM–10:00 PM and potentially 3:00 PM–8:00 PM; employees must also be willing to work other shifts.

Requirements

High school diploma or equivalent preferred.
Previous experience in retail, fuel service, or a customer service environment preferred.
Basic understanding of fuel safety and compliance procedures preferred.
Ability to complete propane training as required by state or local regulations.
Strong customer service and communication skills.
Safety-focused mindset and attention to detail.
Ability to multitask and stay organized in a fast-paced environment.
Dependable, self-motivated, and able to follow direction.
Basic computer and POS system proficiency.
Ability to learn and apply fueling and safety procedures.
Team-oriented attitude and flexibility for various duties and shifts.
Ability to work flexible hours, including evenings, weekends, and holidays.
Ability to communicate clearly in person and over the phone.
Frequent standing, walking, bending, and reaching throughout the shift.
Ability to lift, carry, and move items up to 50 pounds.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, fuel service, or a customer service environment.
Basic understanding of fuel safety and compliance procedures.

Responsibilities

Greet customers promptly and professionally and provide a welcoming experience.
Provide efficient, friendly, and accurate service at checkout and during fueling interactions.
Communicate promotions, loyalty programs, and product recommendations to customers.
Assist customers with fueling, propane dispensing, and other needs.
Respond to customer inquiries or concerns and escalate them to management as needed.
Safely operate fuel pumps and propane dispensers in compliance with company, state, and federal safety regulations.
Verify fuel types and pump markings to prevent fueling errors and contamination.
Monitor the fueling area for leaks, spills, and hazards; respond promptly and report incidents to management.
Follow safety protocols, including emergency fuel shutoff procedures, and maintain required fuel- and propane-handling training and certifications.
Process cash, credit, and debit transactions accurately using the POS system.
Perform cash counts, safe drops, and drawer balancing according to company policy.
Verify identification for restricted sales, including alcohol, tobacco, lottery, or credit purchases.
Follow cash-handling and loss-prevention procedures.
Keep interior and exterior station areas clean and well-maintained.
Maintain fuel island supplies, including squeegees, paper towels, and windshield cleaner.
Clean and restock self-serve beverage and food stations and ensure freshness and quality.
Empty trash, sweep pump areas, and maintain restrooms and entryways.
Report maintenance issues, pump malfunctions, and safety hazards immediately.
Collaborate with team members to meet store goals and support smooth operations.
Assist with deliveries, stocking, and merchandise rotation.
Support special projects and promotions as assigned by management.
Follow company policies, procedures, and operational standards.