Fuel Attendant/Customer Service Rep.
About The Position
The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. The position ensures safe and efficient fuel dispensing, assists customers inside and outside the store, and maintains a clean, safe, and welcoming environment. It combines customer service, fueling assistance, and compliance with company safety and operational standards. The role includes customer service and sales, fuel and propane operations, cash handling, register use, cleaning and restocking, and general operational support. The schedule is swing shift, 2:00 PM–10:00 PM. The employee must be flexible on days and willing to cover other shifts.
Requirements
- Strong customer service and communication skills.
- Safety-focused mindset and attention to detail.
- Ability to multitask and stay organized in a fast-paced environment.
- Dependability, self-motivation, and ability to follow direction.
- Basic computer and POS system proficiency.
- Ability to learn and apply fueling and safety procedures.
- Team-oriented attitude and flexibility for various duties.
- Ability to complete propane training as required by state or local regulations.
- Ability to stand, walk, bend, and reach frequently throughout the shift.
- Ability to lift, carry, and move items up to 50 pounds.
- Ability to communicate clearly in person and over the phone.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, fuel service, or a customer service environment.
- Basic understanding of fuel safety and compliance procedures.
Responsibilities
- Greet customers promptly and professionally and provide a welcoming experience.
- Provide efficient, friendly, and accurate service at checkout and during fueling interactions.
- Communicate promotions, loyalty programs, and product recommendations to customers.
- Assist customers with fueling, propane dispensing, and other needs.
- Handle customer inquiries and concerns, escalating them to management when needed.
- Safely operate fuel pumps and propane dispensers in compliance with company, state, and federal safety regulations.
- Verify fuel types and pump markings to ensure accuracy and prevent contamination.
- Monitor the fueling area for leaks, spills, or hazards; respond promptly and report incidents to management.
- Follow safety protocols, including emergency fuel shutoff procedures.
- Maintain required training and certifications related to fuel and propane handling.
- Process cash, credit, and debit transactions through the POS system accurately.
- Perform cash counts, safe drops, and drawer balancing according to company policy.
- Verify identification for restricted sales, including alcohol, tobacco, lottery, or credit purchases.
- Follow cash-handling and loss-prevention procedures.
- Keep the station's interior and exterior clean and well-maintained.
- Maintain fuel island supplies, including squeegees, paper towels, and windshield cleaner.
- Clean and restock self-serve beverage and food stations, ensuring freshness and quality.
- Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways.
- Report maintenance issues, pump malfunctions, and safety hazards immediately.
- Collaborate with team members to achieve store goals and maintain smooth operations.
- Assist with deliveries, stocking, and merchandise rotation.
- Support special projects or promotions as assigned by management.
- Follow company policies, procedures, and operational standards.
- Work flexible hours, including evenings, weekends, and holidays; be flexible on days and willing to cover other shifts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
