FSE Planner
Sidel Group•Norcross, GA
•Onsite
About The Position
Sidel is looking for a FSE Planner, who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.
Requirements
- English.
- Administration.
- Leadership.
- Organized.
- Conflict management
- Reporting
- Drive for results
- Decision making
Nice To Haves
- Spanish, French or Italian are a plus.
- Able to give feedback and create development plans.
Responsibilities
- Ensure an occupation rate according to KPI, manage vacations, time off and layover.
- Responsible for FSE occupation at the assigned territory
- Ensure technicians start the mission with all needed materials and documents for the work assigned
- Ensure consolidation of workload and the planning of required resources for new equipment and service
- Ensure the planning of Project Support/Global resources for complex deals and critical operations
- When necessary align or reroute appropriate technicians to accommodate customer emergencies
- Identify missing skill global to sustain operations according to the business plan
- Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
- Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
- Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
- If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
- Own and drive the update of the on planning Sidel tools, such as FSM
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
