Regional FSE Planning Manager

Sidel Group•Norcross, GA

2d•Onsite

About The Position

The Regional FSE Planning Manager – Americas is responsible for leading and optimizing Field Service Engineering (FSE) planning activities across North America (NAM), Middle America (MAM), and South America (SAM). This role ensures efficient allocation of internal and external technical resources, supports high-quality service delivery, and drives operational excellence through standardized processes, data-driven decision-making, and effective cross-functional coordination.

Requirements

Significant experience in Field Service, Operations, or Planning functions
Experience managing cross-regional operations and resource allocation
Proven leadership experience with team management and development
Strategic thinking and operational planning
Decision-making under pressure
Leadership and team development
Cross-functional collaboration
Process design and governance
Analytical and data-driven mindset

Responsibilities

Lead and professionalize Field Service Engineers (FSE) planning activities across the Americas (NAM, MAM, SAM), ensuring optimal resource allocation, operational efficiency, and high customer satisfaction through structured, data-driven decision-making.
FSE Planning & Resource Allocation
Escalation Management & Critical Decision-Making
Process Governance & Standardization
Team Leadership & Development
Cross-Functional Coordination
Operational Performance & Continuous Improvement
Strategic Planning & Organizational Design
Customer Satisfaction: Ensuring the right FSE is assigned at the right time
Operational Efficiency: Maximizing resource utilization across regions
Risk Mitigation: Managing escalations and avoiding production disruptions
Process Discipline: Standardizing planning practices across all stakeholders
Team Growth: Developing planners into strategic contributors