Frozen Food Manager Spokane Valley, WA.

Albertsons•Spokane Valley, WA

About The Position

The Frozen Food Manager directs and controls the operation of the Frozen Department to achieve sales and profit objectives while ensuring strong customer service. As a primary customer contact, the manager provides friendly, courteous, and helpful service and may work as a cashier/checker during peak times. The position trains, supervises, schedules, and assigns duties to Frozen Food Clerks and Helper Clerks; maintains stock and inventory; places orders; and keeps products, displays, cases, and department areas properly stocked and clean. The role also involves unloading and moving merchandise, removing expired products, responding to freezer malfunctions or power outages, and carrying out other assigned duties. Work is primarily indoors (95%), with 5% outdoors. Freezer temperatures may reach –20°F. Mild detergents or glass cleaner are used seldom. The position is safety-sensitive and involves frequent interaction and communication with customers and coworkers. Physical activity includes constant standing and walking, lifting and carrying merchandise, pushing and pulling carts and pallet jacks, reaching, and handling products. A step stool may be used to reach higher shelves.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and coworkers.
Ability to work independently.
Ability to understand and follow instructions.
Ability to perform physical duties including lifting, carrying, pushing, pulling, standing, walking, and reaching.
Ability to work in freezer temperatures that may reach –20°F.

Nice To Haves

Previous experience as a clerk.

Responsibilities

Provide customer service according to employer procedures and company policy.
Train, schedule, supervise, and assign duties to Frozen Food Clerks and Helper Clerks to ensure appropriate staffing.
Address customer concerns involving sales, service satisfaction, products, or other Frozen Department operations.
Perform daily inventory and order necessary supplies to maintain adequate inventory.
Write frozen food orders in the order guide book and check orders for completeness upon arrival.
Maintain appropriate stock, minimize out-of-stock products, and replenish coolers, freezers, cases, and end displays.
Remove expired items from shelves daily and rotate products.
Unload boards and stack them on pallets or six-wheel carts; move merchandise to display areas and load products into cases.
Restock freezer items for other departments as needed.
Maintain cleanliness of display areas, freezers, and department floors; clean spills and case leakage.
Break down cardboard boxes and place them in the bailer.
Check the ice machine daily and fill it as needed.
In the event of a freezer malfunction or power outage, remove items, clean the case, and replace or restock products.
Operate as a cashier/checker during peak times as needed.
Perform other duties as assigned.