Frozen Food Manager Spokane Valley, WA.
About The Position
The Frozen Food Manager directs and controls the operation of the Frozen Department to achieve sales and profit objectives while providing friendly, courteous, and helpful customer service. The role trains, supervises, schedules, and assigns duties to Frozen Food Clerks and Helper Clerks, maintains appropriate inventory and product availability, and handles customer concerns related to the department. The manager places and checks orders, rotates stock, removes expired products daily, stocks cases and displays, and maintains the cleanliness of freezers and department areas. The position involves unloading deliveries, moving pallets and carts through the store, loading product into cases, breaking down cardboard for the bailer, checking and filling the ice machine, and responding to freezer malfunctions or power outages by removing products and cleaning and restocking cases. The manager may also work as a cashier/checker during peak times. The work is primarily indoors (95%), with some outdoor work (5%). The freezer may reach –20°F. The position is safety-sensitive and has substantial physical demands, including frequent or constant standing, walking, reaching, handling, lifting, carrying, and pushing or pulling. The stated hourly pay range is $17.38–$20.71, subject to local minimum wage and variation based on location, experience, qualifications, and applicable collective bargaining agreements.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to work independently.
- Ability to understand and follow instructions.
- Ability to meet the listed physical demands of the position; reasonable accommodation is available for qualified individuals with disabilities who can meet overall job requirements.
Nice To Haves
- Previous experience as a clerk.
Responsibilities
- Provide customer service according to company procedures and policy.
- Train, schedule, supervise, and assign work to Frozen Food Clerks and Helper Clerks to ensure appropriate staffing.
- Address customer problems involving sales, service satisfaction, products, or department operations.
- Perform daily inventory and order supplies needed to maintain adequate stock.
- Write frozen food orders in the order guide book and check incoming orders for completeness.
- Maintain stock in coolers, freezers, cases, and end displays; minimize out-of-stock products.
- Rotate product and remove expired items from shelves daily.
- Unload delivery boards and stack them on pallets or six-wheel carts; move them to display areas using pallet jacks or carts, then stock product in cases.
- Maintain cleanliness of display areas, freezers, and the department; clean spills and restock items in the freezer for other departments.
- Break down cardboard and place it in the bailer; check and fill the ice machine as needed.
- In the event of a freezer malfunction or power outage, remove products, clean the case, and replace or restock product.
- Work as a cashier/checker during peak times when needed.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay accrued based on hours worked
- PTO/Vacation pay accrued based on hours worked
- Paid holidays (stated as 9 days annually in the job description; the general pay transparency section states 8–9 days annually)
- Bereavement pay
- Retirement benefits, including pension and/or 401(k) eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
