FROZEN FOOD/DEPT LEADER

The Kroger Co. • Sun Prairie, WI

9d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

• Retail experience.
• Ability to speak, read, and/or write in a second language.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
• Maintain knowledge of department products and respond to questions or make product suggestions.
• Inform customers of frozen food specials.
• Recommend frozen food items to help customers find the products they want and need.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering and shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special advertisements.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Follow safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full-time and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed