Frozen Food/Dept Leader

Kroger•Staunton, VA

12d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals, and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role promotes trust and respect among associates and helps customers feel welcome, important, and appreciated. It involves answering questions about products, maintaining product knowledge, making suggestions, informing customers of frozen food specials, and recommending items to meet their needs. The position also supports department merchandising, inventory, freshness, food safety, equipment maintenance, and store safety practices. The essential functions must be performed with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates while maintaining a positive attitude.
Create an environment where customers feel welcome, important, and appreciated; answer questions about products sold in the department and throughout the store.
Gain and maintain knowledge of department products, respond to questions, and make product suggestions.
Inform customers of frozen food specials and recommend frozen food items to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, and notifying store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards.
Encourage associates to deliver excellent customer service.