V104 - Frontline Intake Specialist
About The Position
As a Frontline Intake Specialist at Job Duck, you will serve as the first point of contact for individuals reaching out during emotionally sensitive and often time-critical moments. This role is centered on listening carefully, providing clarity, and confidently guiding prospective clients toward the right next steps. Your daily work directly shapes the client experience and supports the overall efficiency of the practice by ensuring every inquiry is handled with care, accuracy, and follow-through. You will balance meaningful human interaction with structured administrative work, making this role ideal for someone who thrives in fast-paced, people-facing environments. Success in this role comes from empathy, attention to detail, and the ability to stay calm and organized while managing multiple conversations and priorities.
Requirements
- Minimum 1 year of experience working as an Intake Specialist or in customer service roles
- Strong verbal and written communication skills in English and Spanish
- Empathetic and composed communicator able to engage with individuals during stressful moments
- Highly organized with consistent follow-through and accountability
- Adaptable and able to think on your feet while staying within defined workflows
- Detail-oriented with a strong commitment to accuracy
- Ethical and boundary-aware in all client interactions
- Comfortable handling frequent interruptions and shifting priorities
Nice To Haves
- Familiarity with VOIP tools like RingCentral, DialPad, and others is ideal
Responsibilities
- Support two to three assigned administrative workflows during non-call time
- Accurately log all communications and activities within the CRM
- Maintain timely and consistent follow-up on all inquiries to ensure no opportunities are missed
- Convert qualified inquiries into scheduled consultations without a sales-driven approach
- Guide prospective clients through available services and assist with booking consultations
- Answer inbound calls, texts, and digital inquiries in a professional and empathetic manner
- Contribute to overall operational efficiency by reducing workload for other team members
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
