LEGOLAND CA Frontline Host PT

LEGOLAND Parks • Carlsbad, CA

2d • $18 - $18 • Onsite

About The Position

This is a part-time, multi-skilled role responsible for the timely and efficient completion of tasks in assigned areas of operation, focusing on guest service and general business operations. Successful completion of modules and performance eligibility will lead to increased responsibilities, skill levels, and pay increases. The role involves assisting guests at resort entrances, operating point of sale systems, performing bag inspections, and contributing to loss prevention. It also includes responsibilities in retail, admissions, park operations, and the experience team, with opportunities for growth into specialty roles.

Requirements

• High school graduate or General Education Degree (or equivalent education and experience) is preferred.
• Basic math and computing skills are a requirement.
• Must be willing to work flexible hours, including evenings and weekends to support park operations.
• Full availability on all Holidays, including: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day.
• In-School Minors & Adults (18+): Provide at least 1 weekend day (Saturday or Sunday) Plus 1 additional partial day (any other day of the week) - availability must be within normal operating hours.
• Out-of-school Minors & Adults (18+): Provide at least 3 full days of availability, at least 1 day must be a weekend (Saturday or Sunday).
• During Out-of-School Periods (Holidays, Summer, Breaks etc.): All MCs must provide 3 full days of availability, with at least 1 day being a weekend (Saturday or Sunday).
• Ability to sit for sustained periods of time to attend on-site meetings, perform paperwork activities.
• Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
• Finger dexterity sufficient to complete paperwork activities and to use a computer.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
• Hearing sufficient to communicate with individuals in person and by telephone.
• Standing - Constantly (67 - 100%)
• Walking - Constantly (67 - 100%)
• Bending - Frequently (34 - 66%)
• Twisting - Frequently (34 - 66%)
• Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%)
• Wrist Deviation (Side to Side) - Frequently (34 - 66%)
• Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
• Reaching - Frequently (34 - 66%)
• Grasping - Simple: < 50 pounds
• Manual Dexterity/Strength - Gross motor, light - moderate strength
• Manual Dexterity/Strength - Fine motor, light - moderate strength
• Lifts & Carries Up to 10 pounds Constantly (67 - 100%)
• Lifts & Carries 11 - 24 pounds Constantly (67 - 100%)
• Lifts & Carries 25 - 34 pounds Constantly (67 - 100%)
• Lifts & Carries 35 - 50 pounds Occasionally (1 - 33%)
• Lifts & Carries 51 - 74 pounds Occasionally (1 - 33%)
• Pulling Up to 10 pounds Frequently (34 - 66%)
• Pulling 11 - 24 pounds Frequently (34 - 66%)
• Pulling 25 - 34 pounds Occasionally (1 - 33%)
• Pushing Up to 10 pounds Frequently (34 - 66%)
• Pushing 11 - 24 pounds Frequently (34 - 66%)
• Pushing 25 - 34 pounds Occasionally (1 - 33%)
• Close eye work (small figures) Applicable
• Color discrimination Applicable
• Normal color discrimination Applicable
• Depth perception, distance vision, ability to focus Applicable
• Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Applicable

Nice To Haves

• Preferred experience in a commercial or Theme Park environment.
• Guest service experience preferred.
• Experience on a Point of Sale unit is preferred.

Responsibilities

• Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/or strollers.
• Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors.
• Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort.
• Operates computerized point of sale system and handles credit card transactions.
• Provides upsell opportunities.
• Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures.
• Ensures stock levels are maintained and that all areas are kept in a well-organized manner.
• Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks.
• Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals.
• Work effectively in busy environments with high noise levels and under pressure.
• Maintain a high level of focus to ensure safe operation.
• Comfortable speaking to guests both one-on-one and in groups using a public address system.
• Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions.
• Performs opening and closing routines as defined by the operating procedures.
• Ensures cleanliness in all aspects of workspaces.
• Maintain Merlin customer service standards by assisting guests and questions.
• Responsible for assigned locations’ daily maintenance, cleanliness and security.
• Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure.
• Responsible for the operation of assigned RETAIL locations.
• Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations.
• Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate.
• Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned.
• Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets.
• Deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity!
• Responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001).
• Ensure that they follow all Company measures to ensure their own safety and the safety of others.
• Performs other duties as assigned.
• Attendance is a mandatory function of this job.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED