LEGOLAND CA Overnight Park Ranger

LEGOLAND Parks•Carlsbad, CA

1d•$20 - $20•Onsite

About The Position

Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.

Requirements

Excellent communication skills, reasoning and interpersonal skills are required in this job.
Excellent phone, radio and person to person communication skills are essential to this position.
The ability to remain calm under pressure and in high stress situations is required.
Must be at least 18 years of age
Must have a valid Driver’s License with a safe driving record
Must possess valid auto insurance.
Must possess a valid Guard Card or PSO Card
The ability to remain calm and act in high stress and pressure situations is required.
The ability to defend oneself or others if the situation arises
Must be willing to work weekends, holidays and graveyard to support resort operations
Sitting - Occasionally (1 - 33%)
Standing - Constantly (67 - 100%)
Walking - Constantly (67 - 100%)
Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
Twisting - Occasionally (1 - 33%)
Bending - Occasionally (1 - 33%)
Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)
Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Wrist Deviation (Side to Side) - Frequently (34 - 66%)
Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
Reaching - Frequently (34 - 66%)
Grasping - Simple: > 50 pounds
Manual Dexterity/Strength - Gross motor, moderate - heavy strength
Manual Dexterity/Strength - Fine motor, moderate - heavy strength
Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Close eye work (small figures)
Color discrimination
Normal color discrimination
Depth perception, distance vision, ability to focus
Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet)

Nice To Haves

Prior security experience is helpful.

Responsibilities

Maintains access control
Patrols both Hotels and surrounding areas
Writes detailed and accurate incident/injury reports
Responds to calls for service including but not limited to: Disturbances, Lost children, Intoxicated/disorderly persons, Lost/stolen items, Theft, Vandalism, On-property traffic collisions, Medical incidents (alongside Park Health Services team), Fire/panic alarms, Money escorts, Key assists, Safe assists, Suspicious person reports
Perform safety and security checks of LEGOLAND property and other assets.
Operates Park Dispatch Center (utilizing CAD operating system)
Surveillance of Resort utilizing CCTV system
Guest screening at park entrances (bag checks)
Perform radio audits for Hotel staff
Manage Lost & Found for Hotel and perform data entry relating to Lost and Found
Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)
Assist in staffing special events in Hotel.
Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues
Provide surveillance (both in uniform and in plain clothes)
Provide excellent service and customer/guest relations to all MCs and Resort guests
Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.
Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary
Record “Near Miss” incidents and enter into reporting system
Assist with Facility Inspections and Safety Audits