Frontline Floater (PT)

Rock City Enterprises•Lookout Mountain, GA

2d•Onsite

About The Position

The Frontline Floater provides flexible frontline support across multiple guest-facing teams, including Admissions, Retail, Operations, and Front-of-House Food & Beverage. This role is designed to adapt to operational needs by assisting in various locations throughout Rock City Enterprises properties. Reporting to the Operations Manager, the Frontline Floater is cross-trained to move between teams as needed, ensuring consistent guest service, operational coverage, and a positive experience for both guests and partners.

Requirements

High school diploma or GED preferred.
Minimum of one (1) year of experience in hospitality, customer service, or a related environment preferred.
Equivalent combinations of education and experience will be considered.
Ability to present a professional, polite, and engaging image to guests and partners.
Strong communication skills with the ability to interact effectively with peers, leaders, and guests.
Ability to work effectively across multiple teams in a fast-paced environment.
Willingness and ability to learn and train on multiple guest-facing roles.
Ability to resolve basic guest issues and support operational needs.
Basic math skills with the ability to handle money accurately.
Valid driver’s license with a good driving record required.

Responsibilities

Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
Model the Culture of Excellence in all guest and partner interactions.
Engage with guests, answer questions, and provide accurate information about Rock City offerings, events, and local attractions.
Trained to administer Guest Relations Desk responsibilities when needed.
Perform frontline duties for Admissions, Retail, Operations, and Front-of-House Food & Beverage teams as assigned.
Operate Point of Sale (POS) systems accurately and efficiently to process transactions.
Assist with opening and closing procedures for assigned teams as needed.
Maintain knowledge of food safety standards and menu items for food locations.
Assist with preparation and service of food and beverages in accordance with safety and quality standards.
Maintain cleanliness and organization of workspaces, retail outlets, food outlets, gathering spaces, restrooms, parking lots, and other guest-facing areas.
Assist with monitoring trails, guest gathering spaces, parking areas, and restrooms, including litter removal and scheduled restroom cleaning.
Assist with directing traffic and parking guests when instructed.
Shift quickly between tasks, teams, and locations to meet changing operational needs.
Work collaboratively with multiple teams to ensure smooth operations and positive guest experiences.
Stay knowledgeable and up to date on Rock City products, promotions, special events, and operational procedures.
Perform other duties as assigned by management