LEGOLAND CA Frontline Host PT

LEGOLAND Parks • Carlsbad, CA

3d • Onsite

About The Position

Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement. This position is a multi-skilled role. Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level. This progression allows for earned pay increases from level to level. Level 1: You will start with one Module to begin your skill journey. Click here to learn more about the Resort Operation Model Citizen role!

Requirements

• High school graduate or General Education Degree (or equivalent education and experience) is preferred.
• Basic math and computing skills are a requirement.
• Ability to sit for sustained periods of time to attend on-site meetings, perform paperwork activities.
• Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
• Finger dexterity sufficient to complete paperwork activities and to use a computer.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
• Hearing sufficient to communicate with individuals in person and by telephone.
• Sitting - Occasionally (1 - 33%)
• Standing - Constantly (67 - 100%)
• Walking - Constantly (67 - 100%)
• Bending - Frequently (34 - 66%)
• Twisting - Frequently (34 - 66%)
• Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%)
• Wrist Deviation (Side to Side) - Frequently (34 - 66%)
• Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
• Reaching - Frequently (34 - 66%)
• Grasping - Simple: < 50 pounds
• Manual Dexterity/Strength - Gross motor, light - moderate strength
• Manual Dexterity/Strength - Fine motor, light - moderate strength
• Lifts & Carries Up to 10 pounds Constantly (67 - 100%)
• Lifts & Carries 11 - 24 pounds Constantly (67 - 100%)
• Lifts & Carries 25 - 34 pounds Constantly (67 - 100%)
• Lifts & Carries 35 - 50 pounds Occasionally (1 - 33%)
• Lifts & Carries 51 - 74 pounds Occasionally (1 - 33%)
• Pulling Up to 10 pounds Frequently (34 - 66%)
• Pulling 11 - 24 pounds Frequently (34 - 66%)
• Pulling 25 - 34 pounds Occasionally (1 - 33%)
• Pushing Up to 10 pounds Frequently (34 - 66%)
• Pushing 11 - 24 pounds Frequently (34 - 66%)
• Pushing 25 - 34 pounds Occasionally (1 - 33%)
• Temperature Between 16 and 95 degrees
• Close eye work (small figures) - Applicable
• Color discrimination - Applicable
• Normal color discrimination - Applicable
• Other: Depth perception, distance vision, ability to focus - Applicable
• Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) - Applicable

Nice To Haves

• Preferred experience in a commercial or Theme Park environment.
• Guest service experience preferred.
• Experience on a Point of Sale unit is preferred.

Responsibilities

• Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers.
• Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors
• Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort
• Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities
• Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures.
• Ensures stock levels are maintained and that all areas are kept in a well-organized manner.
• Responsible for selling Resort tickets and memberships via our Accesso POS system
• Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show. Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks.
• Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.
• Comfortable speaking to guests both one-on-one and in groups using a public address system.
• Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions
• Performs opening and closing routines as defined by the operating procedures.
• Ensures cleanliness in all aspects of workspaces.
• Maintain Merlin customer service standards by assisting guests and questions.
• Responsible for assigned locations’ daily maintenance, cleanliness and security.
• Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure.
• Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors.
• Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations.
• Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate.
• Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures in Standard Operating Procedures manuals.
• Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort.
• These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity!
• Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities. Where incidents do occur…
• Performs other duties as assigned.
• Must be willing to work flexible hours, including evenings and weekends to support park operations.
• Attendance is a mandatory function of this job.

Benefits

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED