Frontier Data Lead

Labelbox•San Francisco, CA

About The Position

The Frontier Data Lead (FDL) is the Managing Director’s program lead for client delivery and a key driver of account growth. The role runs programs—sets of related projects within a domain and goal—ensuring clients are kept informed and internal systems remain accurate. The FDL develops a deep understanding of each partner’s goals and organization, connects partners with Labelbox’s growth and research teams, and identifies additional ways Labelbox can help. The role owns proactive client communication, including updates on progress, volumes, quality, blockers, and milestones; early escalation of risks and scope changes with proposed solutions; client check-ins; and quarterly business reviews focused on partner goals. It also owns account plans, stakeholder relationships, and the identification and development of expansion opportunities in partnership with the growth team. The FDL serves as a bridge between partners and the research team, sharing partner needs and recurring data challenges, communicating research insights and roadmap, and facilitating working sessions. Operational responsibilities include maintaining current account, program, and project information; tracking requests and specification changes; confirming project setup with engineers; maintaining and auditing CRM and tracking systems; preparing leadership reporting; and building lightweight templates and clean handoffs. Labelbox describes its environment as fast-paced and high-intensity, with an emphasis on ownership, quick decision-making, impact, and career advancement tied to contributions. The expected annual base salary for United States-based candidates is $170,000–$230,000 USD. The range excludes potential equity packages and additional benefits; compensation varies based on skills, experience, and location.

Requirements

At least 3 years of experience in consulting, program management, account management, or client operations; ideally running several client engagements at once.
Excellent written communication and comfort serving as the face of delivery, including delivering difficult news with a plan.
Strong organization and attention to detail across multiple accounts.
A consultative, curious approach and a track record of expanding client relationships.
Ability to translate between technical and business audiences in both directions.
Experience working closely with an executive and making decisions with incomplete information.
Self-directed approach, including identifying issues before they become escalations and opportunities before they become RFPs.

Nice To Haves

Experience with AI training data, data labeling, or managed-services delivery.
Familiarity with how frontier AI labs and enterprise AI teams build and evaluate models.
Familiarity with Labelbox or similar platforms.
Comfort with light automation or no-code tools.

Responsibilities

Act as the proactive point of contact for every account and provide regular updates on progress, volumes, quality, blockers, and milestones.
Flag risks, delays, and scope changes early and propose a path forward.
Run client check-ins, covering delivery and next steps, and record decisions and action items.
Understand and keep current each partner’s research goals, model roadmap, and data priorities.
Map and build relationships across partner organizations beyond day-to-day contacts.
Identify expansion opportunities and work with the growth team to develop scoped proposals.
Own an account plan for each partner, including goals, stakeholders, current footprint, and next actions.
Lead quarterly business reviews centered on partner goals.
Share partner needs and recurring data challenges with the research team to inform its agenda.
Communicate research insights and roadmap to partners in terms connected to their goals.
Facilitate working sessions between partner teams and researchers when interests align.
Maintain a current view of every account, program, and project, including status, owner, timeline, and open issues.
Track client requests and specification changes through resolution and confirm project setup with engineers against agreed requirements.
Keep CRM records, trackers, and account plans accurate and audit them regularly.
Prepare delivery health and account growth reporting for the Managing Director and leadership.
Build lightweight templates and support clean handoffs between sales, project setup, and delivery.