Frontier Data Lead

Labelbox•San Francisco, CA

5h•$170,000 - $230,000

About The Position

The Frontier Data Lead is the Managing Director’s program lead for client delivery and a key driver of account growth. A program consists of projects in one domain with one goal, and a client may have several programs. The role runs those programs, keeps clients informed, and maintains accurate systems. It also requires understanding each partner’s goals and organization, connecting partners with growth and research teams, and identifying opportunities to provide additional support. The role owns proactive client communication and delivery updates; partner insight, account planning, and growth; coordination between partners and research teams; and operational systems and reporting. Success in the first 90 days includes establishing a current account inventory, standard update formats and cadence, audited systems, and account plans and stakeholder maps for priority partners. Ongoing success means clients hear about changes and progress proactively, leadership can quickly understand account status, partner relationships expand, insights inform research, and qualified opportunities develop into new programs. Labelbox describes its environment as fast-paced and high-intensity, with an emphasis on ownership, quick decision-making, and career advancement tied to impact. The expected annual base salary range for United States-based candidates is $170,000–$230,000 USD; compensation varies based on skills, experience, and location, and the range excludes potential equity packages and additional benefits.

Requirements

At least 3 years of experience in consulting, program management, account management, or client operations, ideally managing several client engagements simultaneously.
Excellent written communication and comfort acting as the face of delivery, including delivering difficult news with a plan.
Strong organization and attention to detail across multiple accounts.
A consultative, curious approach and a track record of expanding client relationships.
Ability to translate between technical and business audiences in both directions.
Experience working closely with an executive and making decisions with incomplete information.
Self-directed approach, including identifying issues before escalation and opportunities before they become RFPs.

Nice To Haves

Experience with AI training data, data labeling, or managed-services delivery.
Familiarity with how frontier AI labs and enterprise AI teams build and evaluate models.
Familiarity with Labelbox or similar platforms.
Comfort with light automation or no-code tools.

Responsibilities

Serve as the proactive point of contact for every account and provide regular updates on progress, volumes, quality, blockers, and milestones.
Flag risks, delays, and scope changes early and propose a path forward.
Run client check-ins covering delivery and next steps, and record decisions and action items.
Understand and maintain current knowledge of each partner’s research goals, model roadmap, and data priorities.
Map and build relationships across partner organizations beyond day-to-day contacts.
Identify expansion opportunities and work with the growth team to develop scoped proposals.
Own an account plan for each partner, including goals, stakeholders, current footprint, and next actions.
Lead quarterly business reviews centered on partner goals as well as delivery metrics.
Share partner needs and recurring data challenges with the research team to inform its agenda.
Communicate research insights and roadmap to partners in ways that connect to their goals.
Facilitate working sessions between partner teams and researchers when interests align.
Maintain a current view of every account, program, and project, including status, owner, timeline, and open issues.
Track client requests and specification changes through resolution, and confirm with engineers that project setup matches agreements.
Keep CRM records, trackers, and account plans accurate and audit them regularly.
Prepare reporting for the Managing Director and leadership on delivery health and account growth.
Build lightweight templates and ensure clean handoffs between sales, project setup, and delivery.